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kkroeber
kkroeber
Participating Frequently
October 26, 2016
Question

Issue with the Display of Search Options in Every Topic of Responsive HTML5 Help Output

  • October 26, 2016
  • 1 reply
  • 599 views

Hi All,

I wanted to touch base with the Adobe RoboHelp 15 community to ask if any of you are aware of the following issue when generating Responsive HTML5 Help output.  I recently upgraded to RoboHelp 15 (12.0.4.454) and just recent noticed that Search Options is appearing in all help topics in the Help system. Please see the two screens below:

Inline image 1

Inline image 2

If I then perform a search and return back to a topic the Search Options do go away from each help topic.  However, the  Search Options return when I refresh the Help system.  Please see the three screens below.

Inline image 3

Inline image 4

Inline image 5

Does anyone have suggestions as to how I can resolve this Help output issue. We have a release in a couple of weeks I need to be able to generate a clean version of the Help system using RoboHelp 15.

Thanks in advance for the support and assistance.

Regards,

Kurt Kroeber

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
October 26, 2016

Soooo none of your images are appearing. Did you somehow create this thread using email or did you compose this thread via the web browser and upload each image?

Cheers... Rick

kkroeber
kkroeberAuthor
Participating Frequently
October 26, 2016

Hi Rick,

The issue is reflected in the screen captures I have included.  When I now generate a Responsive HTML5 output for my help system the Search Options appears in each topic of the Help system. These options should not appear in this location at all -- Search Options should only appearing when searching.  The sequence of screens are included in this thread to help illustrate where Search Options appear in each topic, how the Search Options goes away when a search is performed, and then how all search results appear in each topic when you refresh the Help system. 

I assume that is behavior is somehow due to the recent RoboHelp 15 upgrade since I have not encountered it earlier.  My last known good build was in early October -- I was able to generate online help without the Search Options appearing throughout the Help system.

I hope that this help better clarify the issue I am currently facing with RoboHelp 15.

Thanks,

Kurt

Captiv8r
Captiv8r
Legend
October 26, 2016

Much better! Now to go actually review them!


Hello again

Just some random observations and thoughts here.

If you generate and use a different layout, such as Charcoal Grey, does this issue manifest?

Your layout appears to have had some customization made so as to accommodate the orange coloring and whatnot. So I'm wondering if some of this somehow got munged in a process somewhere down the line. I know I've had that happen with some of my own stuff and I ended up having to create a new layout and make the same modifications to coloring and whatnot.

Have any of the pages associated with the layout had customizations? I know that if you open the Output SetUp pod you are able to expand the layout (Charcoal Grey, Azure Blue, etc) and make changes there by manipulating the code used. I don't go there myself because I would likely destroy whatever is there without guidance on what is what. It's not very intuitive.

Cheers... Rick

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