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chr.chr
New Participant
August 18, 2022
Question

Link to startpage not working in Microsoft Edge

  • August 18, 2022
  • 4 replies
  • 376 views

We are using the HTML output of RoboHelp 2020.8.34.

 

The link to Startpage in the Breadcrumb-Menu seems not to work correctly when these conditions are met:

1. Microsoft Edge is used.

2. A specific topic is opened directly (e.g. by using a link) and not opened using the menu.

3. The html output is served by a webserver.

If then the link to startpage is used, a error from webserver occurs that "directory listing is turned off". It seems that RoboHelp tries to open a directory rather than the startpage.

 

However, the link to startpage works when

1. Google Chrome is used

2. or Firefox is used

3. or the html output is opened directly from hard disk, i.e. in browser a path like D:\RH\Output\1\topic.htm is used and not http://localhost/1/topic.htm.

 

Can someone verify this?

 

This is the link ("Startseite" is german for "Startpage"):

    This topic has been closed for replies.

    4 replies

    A
    Amebr
    Community Expert
    September 12, 2022

    I don't have the chrome version of edge, nor a webserver to test the output on, sorry. Your best bet at this point would be to contact support. The email address is recommended as it goes to a dedicated Robohelp team. https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

    CreativeDocs
    CreativeDocs
    New Participant
    August 24, 2022

    I work at a large bank that is running Chromium Edge in IE mode. We discovered this when we ran into the exact issue you're having. You can quickly tell if Edge is in IE mode by looking for the IE logo to the left of your URL. 

     

    The other way to find out is to open Settings & more > More tools. If you see Open sites in Microsoft Edge at the end of the list, your Edge is running in IE mode. Even if we set the option to use Edge, it resets for each tab that is opened.

     

    We have been told this will not change until older apps that must have IE are gone or replaced with updates.

    A
    Amebr
    Community Expert
    August 22, 2022

    I admit I was kind of hoping it was the "IE" version of Edge. 😛

     

    It's hard to imagine what Microsoft did, given it works fine in Chrome. I'd follow Jeff's advice and try a sample project to narrow down if it's a consistent problem or something specific to your project. The sample projects should be in your Documents folder under My Robohelp Projects. But if not, you can copy fresh versions from the RH installation directory. NOTE: don't try to run them from there as there are security protections on that folder that will cause it to fail.

    A
    Amebr
    Community Expert
    August 18, 2022

    Which version of Edge is it? The "IE" version or the chrome version? If you aren't sure, post the full version number and I can google to find out, then see if I have the right version to test with

    C
    chr.chrAuthor
    New Participant
    August 19, 2022

    It's the chromium-version. Version number 104.0.1293.54 (64 Bit).

    Jeff_Coatsworth
    Jeff_Coatsworth
    Community Expert
    August 19, 2022

    So does it act the same way in Chrome? And what form of HTML output are you creating? Does it make any difference if you change from a skinned version to frameless? Or use the sample project?

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