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NB29882489
Participant
March 12, 2014
Question

Links not working after updating from RH8 to RH 11

  • March 12, 2014
  • 3 replies
  • 1633 views

I have updated a .hpj RH 8 project to RH 11 html but I am having a lot of  trouble with  most of the links. For example, most of the links in my Table of Contents, in the Index and in the topics themselves do not work.... I have looked on the forum but haven't found anyone yet with the same problem.. Thanks so much for your help!

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3 replies

A
Anonymous
May 19, 2014

I have the same issue after upgrading from RH 6 to RH 11 (I'm trial testing this version).  The issue is when viewing TOC in the Robohelp Manager - this is before compiling.  The topic on the TOC is represented by "globe" icon and clicking on it will display the TOC Page Properties with option to select the topic to link.  I can view the TOC in RH 6 just fine. 

This happens to most of the topics and there are just too many to redo them.  Below is a screenshot. 

Thanks in advance for any advise.

Captiv8r
Captiv8r
Legend
May 20, 2014

Hi there

Were you the author of the older CHM file or are you new to the mix?

Do you have one of the older CHM files to examine?

Cheers... Rick

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
May 22, 2014

Hi Rick, I did several different processes for testing the upgrade as follows:

  1. Upgrade from Robohelp for Word 6 to RH 11.
    • Took a copy of our existing project and save locally.
    • Launch RH 11.
    • On RH 11 Starter window, click on Open under Recent Projects section.
    • Locate the UserManual file.  The file type is .hpj.
    • A pop-up message appears that there is already an .XPJ file.  Should I use the XPJ and not the HHP?
    • I tried using both - XPJ and HHP.
    • A pop-up message about upgrade will be displayed.
    • Click Yes/Ok.
    • The workspace is then displayed.
    • The TOC topic links are missing and opening the topic properties will display the remote URLs link.
  2. Upgrade from Robohelp HTML 6 TO RH 11.
    • Took a copy of our existing project and save locally.
    • Convert the Word documents to HTML in RH 6.
    • Launch RH 11.
    • On RH 11 Starter window, click on Import>More.
    • Locate the UserManual file. 
    • A pop-up message appears that there is already an .XPJ file.  Should I use the XPJ and not the HHP?
    • I tried using both - XPJ and HHP.
    • A pop-up message about upgrade will be displayed.
    • Click Yes/Ok.
    • The workspace is then displayed.
    • The TOC topic links are missing and opening the topic properties will display the remote URLs link.

It could be something to do with the file types.  Upgrading to RH 11 is already going to create more work for us for the context-sensitive configuration.  I wouldn't want to restore the TOC topic links manually if I don't have to.

Thanks for the response.


When you converted the RHfW6 project to RH6, was the output ok at that point?

Paula R. Stern
Paula R. Stern
Participating Frequently
March 17, 2014

What browser are you using to display your help? If Chrome, try another browser and see if that resolves the issue.

N
NB29882489Author
Participant
March 17, 2014

Hi,

I don't use the browser to to display my help. I generate an html file, .chm.

Thanks,

Captiv8r
Captiv8r
Legend
March 17, 2014

Hi there

Where is your CHM file when you are trying to use it? Is it by chance on a network drive? If so, copy it to a local drive and see if your situation changes at all.

Screen captures of what you are seeing would possibly be helpful here. Use the browser to reply and use the camera icon to insert the image.

Click the image below for larger view

Cheers... Rick

Willam van Weelden
Willam van Weelden
Inspiring
March 12, 2014

Does RoboHelp provide a clue to what is going on? Does your TOC show red

crosses? Do you have lots of broken links or missing topics?

Kind regards,

Willam

N
NB29882489Author
Participant
March 12, 2014

Hi,

No broken links are in my Broken Links folder. Below is what my table

of contents looks like. I know how to relink the topics but I was

wondering if there is a step I was missing in the update from RH8 to

RH 11. I have a few much bigger help projects to convert and I don't

want to have to redo the table of contents for each of those

projects... if I don't have to...

Thanks,

Emacs!

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 12, 2014

Use the camera icon in the web interface version of the forums to post screenshots

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