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A
Anonymous
November 2, 2012
Question

<RoboHelp HTML 9 - CHM file> The Back button works uncorrectly.

  • November 2, 2012
  • 1 reply
  • 2974 views

Dear all,

I am using RH HTML 9 to generate chm file from my project. The problem is when I click on topic 1, topic 2, topic 3 in turn in the Content pane. After that I click the Back button three times, topic 2 is highlighted on the Content pane, although the content of the topic 1 is displayed on the right pane. I think the topic 1 should be highlighed on the Content pane. Is it a bug of Microsoft HTML Help ?

Please help me understand what Microsoft HTML Help does in generating .chm within RoboHelp 9 ?

Thank you.

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
November 2, 2012

Hi there

Sounds like you need to enable synchronization.

You do this in the Window properties. (Project Set-up pod > Windows)

Cheers... Rick

A
Anonymous
December 17, 2012

I wonder that whether other RoboHelp's users also have the same problem with me ?

A
Anonymous
December 18, 2012

I think it may be time to check your Microsoft HTML Help configuration. Use the link below to check it and post back:

http://www.helpware.net/htmlhelp/hh_diags.htm


Dear RoboColum(n),

The following is the report from my machine. Please help me check it. I really don't have experience in this. Thank you so much.

MJ's Help Report

A common problem with HTML Help 1.x is DLLs not correctly registered during installation. This utility checks all components and registers DLLs if required. We also report if the RoboHelp DLL is registered, and if MS Help 2 components are installed and registered.

After running the report, try running your program again to see if the fault has cleared.

General Info

Report EXE:            C:\DOCUME~1\nhanvt\LOCALS~1\Temp\7zOC4BF7DD4\MJsDiag.exe

Report Run Date:       12/18/2012 9:38:11 AM

Report EXE Version:    2.7.2.0

Download URL:          http://helpware.net/downloads/

 

 

Operating System:              Windows NT 5.1.2600

  1. SysLocale.DefaultLCID: 0x0409 (1033)
  2. SysLocale.PriLangID:           0x0009 (9)
  3. SysLocale.SubLangID:           0x0001 (1)

DecimalSeparator:              .

 

 

HH Installed:                  YES

HH Version:                    5.2.3790.4110

HH Friendly Version:           > 1.4a

 

 

H2 Installed:                  NO

H2 Version:                   

 

 

IE Installed:                  YES

IE Version:                    6.0.2900.5969

IE Friendly Version:           Internet Explorer 6 (Windows XP SP2)

NT Administrator

NT Admin Check: Current user has full administor privileges: YES

HTML Help Run-time Components

File Registered OK: C:\WINDOWS\system32\hhctrl.ocx (Version: 5.2.3790.4110)

File Registered OK: C:\WINDOWS\system32\itss.dll (Version: 5.2.3790.4186)

File Registered OK: C:\WINDOWS\system32\itircl.dll (Version: 5.2.3790.2453)

File Found: C:\WINDOWS\system32\hhctrl.ocx

        Version = 5.2.3790.4110

        Registry Info: {adb880a6-d8ff-11cf-9377-00aa003b7a11}

ClassName = HHCtrl Object

InProcServer32 = C:\WINDOWS\system32\hhctrl.ocx

ProgID = Internet.HHCtrl.1

        DLL is Found and Registered OK = YES

File Found: C:\WINDOWS\system32\itss.dll

        Version = 5.2.3790.4186

        Registry Info: {5D02926A-212E-11D0-9DF9-00A0C922E6EC}

ClassName = Microsoft InfoTech IStorage System

InProcServer32 = C:\WINDOWS\system32\itss.dll

ProgID = MSITFS1.0

        DLL is Found and Registered OK = YES

File Found: C:\WINDOWS\system32\itircl.dll

        Version = 5.2.3790.2453

        Registry Info: {4662DAA5-D393-11D0-9A56-00C04FB68BF7}

ClassName =

InProcServer32 = C:\WINDOWS\system32\itircl.dll

ProgID = ITIR.WordWheelBuild.4

        DLL is Found and Registered OK = YES

For HH Version Info See: http://helpware.net/htmlhelp/hh_info.htm

HTML Help 1.x Registry Settings

Description: If present this Key can disable HH Shortcuts and HH WinHelp commands on the local PC

Reference: KB 810687, KB 323180

  Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\

  Value: HelpQualifiedRootDir (string value) =

  -> Report: Policy is not enabled. HH Shortcuts are not restricted on local machine.

Description: This key can be used to enable Hhctrl.ocx ActiveX Visual controls on servers

Reference: KB 892675

  Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions

  Value: UrlAllowList (string value) =

  Value: MaxAllowedZone (string value) =

  -> Report: Settings reported for information only.

Description: This key allows MS programs such as iexplore.exe to open ITS file that do not have a .CHM file extension

Reference: KB 873343

  Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions

  -> Report: No special file extensions have been enabled on this PC.

Description: This key can be used to allow access to remote ITS files

Reference: Win 2003 SP1, KB 896054

  Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions

  Value: UrlAllowList (string value) =

  Value: MaxAllowedZone (string value) =

  Value: NestedProtocolList (string value) =

  -> Report: Settings reported for information only.

For HH Registry Info See: http://helpware.net/htmlhelp/hh_info.htm#hh14

HTML Help 1.x Workshop Components

*** HH Workshop not found or not installed correctly. Try reinstalling.

File not found: C:\Program Files\itcc.dll

File Found: C:\WINDOWS\system32\hha.dll (Version: 4.74.8702.0)

KeyHelp OCX by Keyworks.net - KeyHelp.ocx

This is for information only. KeyHelp is a 3rd party DLL.

*** KeyHelp.ocx is not registered or not installed!

*** You can register your KeyHelp.ocx using the "Register a DLL" button.

*** KeyHelp.ocx could be installed anywhere on your PC by normally resides in the Windows System folder.

For More Info See: http://keyworks.net/

RoboHelp DLL by eHelp/Macromedia - HHActiveX.dll

        Registration Info: {399CB6C4-7312-11D2-B4D9-00105A0422DF}

Version = 9.0.1.262

ClassName = HHComponentActivator Class

InProcServer32 = C:\Program Files\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll

ProgID = HHActiveX.HHComponentActivator.1

        Dll Found and Registered = YES

For More Info See: http://www.macromedia.com/

MS Help 2 Run-time Components

        *** MS Help 2 NOT installed on this PC

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