Skip to main content
Rsfl
Rsfl
Inspiring
June 19, 2013
Question

Not possible to open FM file

  • June 19, 2013
  • 1 reply
  • 1963 views

Hi all,

when updating a book, RH cannot open a certain file. It just tells "impossible to open" and that I should make sure that FM is installed. There are no problems with the other files. Also there is no problem when I open this file in FM directly (no broken insert references etc.).

Do you have any idea what we should look for in this file that may be causing this problem?

Robert

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Jeff_Coatsworth
Community Expert
June 19, 2013

What version of TCS? Are you linking or importing the FM content? Where are the FM files located and where is your RH project?

Rsfl
RsflAuthor
Inspiring
June 19, 2013

Hi Jeff,

this is TCS 4 current patch version. I work locally (both RH project and FM files), the FM book is linked and the problem occurres when I intend to update.

BTW, in another project I have a possibly similar problem. When I update the book then one FM document remains untouched. RH still shows the yellow warning symbol that indicates that it is not up to date. I cannot update tthe file individually either, also no error message is displayed. RH simply ends the update without doing anything. In the log window, the last line reads ""Chapter_04_new.fm" is being converted..." as if the process is still ongoing, but it is not.

Robert

Matt-Tech Comm Tools
Matt-Tech Comm Tools
Community Expert
June 20, 2013

Thanks for all the ideas, I created a new project and imported the setting (isf) but I have exactly the same problem.

I also deleted the CPD file and tried to repeatdly remove/add the FM file to a project to no avail.

Concerning crashes, when a RH with linked FM books crashes for me then I often face disaster. RH often looses the conection to the FM sources and shows the imported folders and files as if they were normal topics. Therefore I work with  very frequent backups and dont even try to restore a crashed project..


Well the "good" news is that you've pretty much narrowed it down to a problem related to a specific Fm file. Start splitting the file up and processing the parts in Rh to narrow it further.

-Matt SullivanFrameMaker Course Creator, Author, Trainer, Consultant
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices