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A
Anonymous
August 6, 2010
Question

pblsvrs.sss and xml.output.ssl - doesn't exist

  • August 6, 2010
  • 1 reply
  • 2226 views

We recently upgraded from RH7 to RH8.  Could someone please let me know what is a "pblsvrs.sss"  and "xml.output.ssl is for?  In my ouput view, I see those files "doesn't exist".  We're currently unable to generate a CHM file in RH8.  I've decided to take a step back and to focus on the project in RH7 and was looking through and noticed the status for those 2 files.  Could this be related as why we're unable to generate CHM file in RH8?  Any help is greatly appreciated.

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 7, 2010

    Not sure but I very much doubt they are related. Have you tried right clicking and opening them with Notepad?

    We could perhaps help you better if you advised us why you cannot generate in RH8. What happens, does the PC just sit there doing nothing, is there an error message and suchlike.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    A
    Anonymous
    August 7, 2010

    We're able to open the project in RH8 but unable to generate a CHM file.   It would stopped halfway during the "updating files" section then would I checked in the Task Manager Application it would show that RH has stopped responding.  Please let me know what I should in order to generate the CHM file.

    A
    Anonymous
    August 9, 2010

    OK your own project does not work and neither do the supplied samples.

    I assume your own project is not on a network or under source control but even if they were, we could rule that out as the cause because the sample project will not compile.

    It looks much more likely the installation did not go correctly so the first question has to be was RoboHelp installed with admin rights. Then what do you see in the output view?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge


    Actually I was able to generate a CHM files in the provided sample projects.  In the screen shot in my last e-mail was to show that I I went to the Tools>Options and checked off "Convert RoboHelp edited topics to HTML" and I was still unable to complile my project in a CHM file.  I'm sorry that I was unclear in my last reply to you.  I'm totally stuck and don't know what is next best step to have this issue resolved.

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