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G
Groothoff
New Participant
December 7, 2016
Answered

Phonegap plugin not supported

  • December 7, 2016
  • 3 replies
  • 2089 views

I recently purchased Robohelp 2015 and I am testing the Mobile App functionality.

I have all the IOS required items, Phonegap account etc. and still at the end of the "Save and Generate" log it says this:

Generating Zip...

Uploading Mobile App To Phone Gap Build Server...

plugin unsupported: com.phonegap.plugin.statusbar

Uploading Mobile App To Phone Gap Build Server Failed.

Internal error encountered,  Failed to generate Mobile App.

Compilation complete.

Is the plugin that comes with the application already outdated?

Any assistance would be appreciated.

Regards,

Peer

    This topic has been closed for replies.
    Correct answer abhi_AdobeTC

    Hi Everyone,

    Fix for this problem is now available.
    Please follow the steps listed in the following KB article.

    Unable to generate Mobile App output from FrameMaker and RoboHelp

    Thanks for your patience!

    ~Abhishek

    3 replies

    A
    Adobe Employee
    abhi_AdobeTCCorrect answer
    Adobe Employee
    December 13, 2016

    Hi Everyone,

    Fix for this problem is now available.
    Please follow the steps listed in the following KB article.

    Unable to generate Mobile App output from FrameMaker and RoboHelp

    Thanks for your patience!

    ~Abhishek

    G
    GroothoffAuthor
    New Participant
    December 13, 2016

    Thank you very much. I followed the instructions and it is working!!

    A
    Adobe Employee
    abhi_AdobeTC
    Adobe Employee
    December 8, 2016

    Hi,

    Recently there have been changes in the PhoneGap APIs that broke the compatibility with RoboHelp.

    We are actively working on restoring this and the fix should be available soon.

    Thank you for your patience.

    Regards,

    Abhishek

    M
    mandarm55376447
    New Participant
    December 9, 2016

    can you please update this thread when the fix is in place. I am facing the same issue with "plugin unsupported: com.phonegap.plugin.statusbar" error.

    A
    Adobe Employee
    abhi_AdobeTC
    Adobe Employee
    December 12, 2016

    Sure. The fix is under test. Once validated, we will share and update.

    Thanks!

    Abhishek

    Captiv8r
    Captiv8r
    Braniac
    December 7, 2016

    Hi there

    I do know that the Adobe RoboHelp developers are aware of the situation. Although, I"m unsure if a fix is in the works or what a workaround might be.

    Out of curiosity, what kind of content are you planning on making installable?

    Cheers... Rick

    G
    GroothoffAuthor
    New Participant
    December 7, 2016

    So they released software knowing that it already has an issue? Hmm...interesting.

    I am experimenting with a Standards Manual that I want to make available for mobile devices.

    Peter Grainge
    Peter Grainge
    Braniac
    December 7, 2016

    No, it worked when the version was released. What they are investigating

    is why it isn't now.

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