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Karin Albrecht
Legend
August 2, 2019
Question

Problems with RH2019 HTML5 Output in IE11

  • August 2, 2019
  • 1 reply
  • 1110 views

Hi there,

I have a couple of problems with my HTML5 online help when I try to display it in IE11. I am using RH2019 version 14.0.8

  • the icons for TOC, Index, Glossary and Search are not displayed
  • the buttons for "Remove highlighting" and "Print are not displayed
  • the search to the top right is displayed, but does not provide any results
  • my image in the header is displayed in a wrong resolution
  • when I open a file somewhere in the structure via context-sensitive help call, the TOC does not fold up to the correct location

Here's what I tried:

  • for the help to open, I added a mark of the web <!-- saved from url=(0016)http://localhost --> (for test purposes, only in the index.htm and one file, but will be added to all files)
  • I set the compatibility mode on and off with no effect
  • I tested with files both stored on my C-drive and hosted on a server

My help works fine in Edge and Chrome.

This is how the help looks in IE11:

This is how it looks in Chrome:

Any ideas what I can do to make my help also work in IE11?

Thanks in advance and kind regards

Karin

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 2, 2019

Karin

Your skin is clearly customised. Does it work if you use the same base skin without any customisation? Which skin is it?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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K
Karin AlbrechtAuthor
Legend
August 2, 2019

Hi Peter,

yes, I used a customized skin based on Azure_Blue. I made my adjustments to the skin in RH, not in the file itself. I tested with the default Azure_Blue skin with the same problems. I also tested with Charcoal_Grey: here, all buttons are displayed, but the content of my files is not displayed. Only a white page is shown in the main window. With Coffee, clicking any of the TOC entries on the start page does not open the respective file in IE11.

The problem also occurs, if I create the output with the sample project Robohelp Reimagined using the default settings there.

Thanks for your help and kind regards
Karin

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
August 2, 2019

So, once again. The change to the usersettings.js above makes the help work in IE11, if called directly from a directory (with path file://). However, if the help is opened out of our application (path now starting with http://), it is lacking functionality. The TOC does not fold up, thumbnails for images cannot be enlargened, sequences are not displayed. The console shows the following error:

SCRIPT5022: Syntax Error rh.min.js (5,8866)

The latter number is differing in the respective error messages. Also, some undefined errors are displayed.

I tested with the default Azure_Blue skin.

Any ideas on this are welcome!

Kind regards
Karin


I think you should give the RH folks a buzz at tcssup@adobe.com or just file a bug in the Tracker.

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