"Microsoft Word has not been started on this computer" message

[sandrinec79057407]

Hello,

Like many other RoboHelp users, I get the following error message when I try to generated a "Printed documentation" output :

"Microsoft® Word has not been started on this computer.

Launch Word and click the 'Start using Microsoft® Word' option before generating Printed Documentation again."

I use RoboHelp 2015 (12.0.4.460) and Microsoft Office Professional Plus 2010 32-bit (version 14.0.7194.5000).

I have read the previous topics and tried the following things :

- run both RoboHelp and Word as an administrator

- run the winword /r command

- launch my project from a local folder (by default my "My document" folder is stored on a network drive)

I don't have Open Office installed. Word has been installed before RoboHelp. Macros are enabled in Trust Center.

Thank your in advance for your help

[Peter Grainge]

As you are saying My Documents is on a network drive, I would guess your Word Normal template is also there and that is likely the problem.

I believe there are some threads here covering that. Try searching for those first.

Post back if you cannot find them.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[sandrinec79057407]

My template is stored locally, in the following folder :

C:\Program Files (x86)\Microsoft Office\Templates\Personal\Normal.dotm

[Peter Grainge · Accepted solution]

That is probably the cause of the problem. Program Files has restrictions so it probably cannot work properly there. The usual location is in your user profile.

C:\Users\yourusername\AppData\Roaming\Microsoft\Templates

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[sandrinec79057407]

Yes, it works this way.

Thanks a lot for your help !