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S
sandrinec79057407
Participant
April 5, 2018
Answered

"Microsoft Word has not been started on this computer" message

  • April 5, 2018
  • 1 reply
  • 745 views

Hello,

Like many other RoboHelp users, I get the following error message when I try to generated a "Printed documentation" output :

"Microsoft® Word has not been started on this computer.

Launch Word and click the 'Start using Microsoft® Word' option before generating Printed Documentation again."

I use RoboHelp 2015 (12.0.4.460) and Microsoft Office Professional Plus 2010 32-bit (version 14.0.7194.5000).

I have read the previous topics and tried the following things :

- run both RoboHelp and Word as an administrator

- run the winword /r command

- launch my project from a local folder (by default my "My document" folder is stored on a network drive)

I don't have Open Office installed. Word has been installed before RoboHelp. Macros are enabled in Trust Center.

Thank your in advance for your help

This topic has been closed for replies.
Correct answer Peter Grainge

That is probably the cause of the problem. Program Files has restrictions so it probably cannot work properly there. The usual location is in your user profile.

C:\Users\yourusername\AppData\Roaming\Microsoft\Templates

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 5, 2018

As you are saying My Documents is on a network drive, I would guess your Word Normal template is also there and that is likely the problem.

I believe there are some threads here covering that. Try searching for those first.

Post back if you cannot find them.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
S
sandrinec79057407Author
Participant
April 5, 2018

My template is stored locally, in the following folder :

C:\Program Files (x86)\Microsoft Office\Templates\Personal\Normal.dotm

Peter Grainge
Community Expert
Peter GraingeCommunity ExpertCorrect answer
Community Expert
April 5, 2018

That is probably the cause of the problem. Program Files has restrictions so it probably cannot work properly there. The usual location is in your user profile.

C:\Users\yourusername\AppData\Roaming\Microsoft\Templates

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
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