A

Anonymous

Question

"Server busy" error when importing a Word document

Forum|Forum|16 years ago
October 29, 2009
3 replies
6628 views

Hi,

I downloaded RH8 trial version. When I try to import a Word document (that RH7 imports with no problem", I get a

This action cannot be completed because the other program is busy. Choose 'Switch To' error message.

It opens the Windows start menu but I can't really switch to anything.

The Word file is not open.

I asked someone else to download and try the same thing and they got the same result.

Any idea how to solve this problem?

Is there a patch that fixes it? Known problems with specific features in Word?

Thanks.

HTML

This topic has been closed for replies.

D

Dirk_bqe

Participating Frequently

Hi,

I had the having the same problem, and I'm running RH9. Like Shailendra said, you just have to wait. The conversion process is very slow. Overall, it took about 30 minutes to import a 28MB Word doc. When the Server Busy message displays, wait 5-10 minutes before clicking Retry. Then take a coffee break because it will take about 15-20 minutes for RH to convert and import the document.

Dirk

kennyyap

Participating Frequently

is there no other solutions to this problem?

there seems to be some workarounds on the internet like this one here but im wondering if it really works?

http://blogs.msdn.com/michalma/archive/2008/04/03/msscci-with-robohelp.aspx

Peter Grainge

Adobe Expert

That solution looks to be specific to that application.

I'm sorry I don't have an answer to this problem but have you tried something as simple as a reboot? Any difference if you copy the document to your hard drive and then import?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

A

Anonymous

Reboot hasn't helped and we've seen the same on several different computers.

I'm surprised RH/Adobe people don't provide ansers here - we won't upgrade to RH as long as we can't import Word documents...

A

Anonymous

Hi,

I have a copy of RoboHelp 8.0.1.204, and I get the following error message when I import a Word document into RoboHelp HTML:

"This action cannot be completed because the other program is busy. Choose 'Switch To' to action the busy program and correct the problem.

I know that this file can be imported into RoboHelp 5 with no problems.

To get round the error message with RoboHelp 8, I wait a few minutes thn click 'Cancel' and continue to wait and click Cancel until it eventually imports the document.

This gets the Word file imported, but I too would like to know if there was a fix for this as it is extremely annoying and takes ages to import even a small document.

I have also noticed that it is extremely slow when selecting the import options.

Margaret

A

Anonymous

I no longer get this error.

I now have a new PC (slightly better spec than before) and I have updated RoboHelp to 8.0.2.208.

But - it still takes ages to import a large document and at times will stop during the process and I have to start again.

It's possible to split the document, and then each part will import a bit quicker, but then you end up with errors if you have any cross references that link from one section of the document to another.

Margaret

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