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2793444336hr
Participating Frequently
January 13, 2023
Question

Responsive HTML Header and Sidebar not appearing when opening to new tab

  • January 13, 2023
  • 11 replies
  • 1370 views

Hi all, if someone has an answer to this I would be eternally grateful.

 

I am building a framless project in RH2020, and after generating and publishing, I try and open a topic from the TOC in a new tab in Chrome, but when I do only the topic information appears, not the left sidebar TOC, or the header.

 

Then if I click reload, the page reloads as normal. This is not an optimal user experience.

 

I think it is some setting I have missed, because I know it can work, as demonstrated on Peter's website. 

 

Please help!

 

 

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    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    January 17, 2023

    That's weird, your post wasn't on this forum earlier this week (and a bunch of others seem to have appeared as if by magic as well). So apologies for the delay but the forums seem to be a bit weird at the moment.

     

    First, let's make sure you're on the latest version.  Check the Help menu for your full version number. I think for RH2020 it should be update 8 (2020.8.xxx). If you are on the initial release, you'll need to manually download an update, because there's a bug in that version which prevents Help > Updates from working.  https://helpx.adobe.com/robohelp/kb/robohelp-downloads.html

     

     

    2
    2793444336hrAuthor
    Participating Frequently
    January 18, 2023

    Hi Amebr! Thank you for taking notice of my request, this is vexing me in ways I can't articulate, which is saying a lot given the idiosyncracies of RH2020. I am currently on version 2020.8.34, which I think is the lastest version.

    What gets me the most is Peter's site does it fine, but mine does not, so I know there is a setting or something I am missing. If I look into the code, I can see that it loads different, but I cannot determine why it just doesn't load automatically.

     

    Any help or insight is greatly apprecitated.

     

    Thank you so much! 

    2
    2793444336hrAuthor
    Participating Frequently
    January 18, 2023

    See attached screenshot of code example. I changed the skin to test if that had anything to do with it, and no, same result.

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