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J
judyn1
Participating Frequently
March 8, 2013
Question

RH 10: Cannot browse images

  • March 8, 2013
  • 1 reply
  • 1763 views

I'm on Windows 8 (no I cannot downgrade).

RH10 installed fine and seems to work ok except that when I try to add an image to the project by browsing, it hangs. It does it in a way that doesn't even trigger the Windows <application> is not responding msg. Only thing I can do is End Task in Task Manager.

Also, RH10 doesn't recognize Word 13, again, can't downgrade.

Bah humbug.

Anybody have any ideas about the image problem, I'm hoping adobe comes out with a patch for the Word problem.

This topic has been closed for replies.

1 reply

RoboColum_n_
RoboColum_n_
Brainiac
March 8, 2013

Is it just the dialog when adding an image that hangs or other dialogs as well (e.g. adding a hyperlink)? Can you add an image that resides inside your project already? Where are the images located that you want to add?

BTW RH10 was not tested against Word 2013 because it didn't exist back then!

J
judyn1Author
Participating Frequently
March 8, 2013

Well I crashed Robohtml or you again.

To answer:

Adding a hyperlink does not crash it.

Adding captivate and trying to browse for a file does crash it. On a very limited sample size, it seems to be crashing when it tries to access windows explorer when I try to find a file.

I can type the file name in, instead of browsing for it, and it adds it just fine.

The files are in the root RH project folder for the help set.

Adding files that are already in the project is fine, I don't need windows explorer to access them.

I knew about the Word 2013 from looking it up. I'm still hopeful they'll offer an update soon. It's kind of crippling. Some people have had success producing print with Word2013 anyway, sadly I'm not one of the fortunate. Fingers crossed.

And thank you very much for responding.

Judy

J
judyn1Author
Participating Frequently
March 14, 2013

I'm wondering if it is worth trying an uninstall and reinstall. Was Rh installed by someone with admin rights? That is vital.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


I installed it, I have admin rights, but I'm learning that Windows 8 admin right are not the same as xp admin rights.

I own the laptop, I'm the only account on it, but I learned recently that I must be protected from myself and my zealous desire to install work tools on a work tool. What was I thinking.

Peter, do you know what kind of wand waving I have to do to get RoboHTML installed properly on Windows 8?

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