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christele15
Inspiring
July 26, 2023
Question

RH 2022 Webhelp output links format

  • July 26, 2023
  • 3 replies
  • 2124 views

Good afternoon, 

I really wished I was done with all our issues but this one is yet another major issue. Our output/hmtl files are referenced in several internal application and link are not to be updated unless previous approval because it impacts several projects. When deploying the output to a test environment, the links implemented in other applications returned 404 errors. After further review I noticed that if you click the link from the TOC the backslash is replaced by %2F,  URL Encoded value of the Forward Slash (/). and #t= was also added appending the start page. I included below examples and really hope someone has a solution for this issue because this was not happening in Classic.

Right clicking the link from the TOC: file:///D:/outputs/Claims/pagehelp/Adjust_Claim_-_Claim_Detail_help_realtime.htm
Clicking directly from the TOC: file:///D:/outputs/Claims/oconlinehelp.htm#t=pagehelp%2FAdjust_Claim_-_Claim_Detail_help_realtime.htm

Thank you in advance, 

CHristele

    This topic has been closed for replies.

    3 replies

    A
    Amebr
    Braniac
    July 27, 2023

    Note that Webhelp does not exist in RH2022. When you upgraded from RH2017 your webhelp output was converted to Responsive HTML5. You can tell from the icon next to the preset name - if it's a shield with a 5 inside, it's Responsive. If it's a globe, it's Frameless. When you try to add a new output preset, you will not find an option for Webhelp.

     

    If you have linked to the help from an application (context sensitive help) the link format is different and your developers will need to change their help calls.

     

    Peter's site has information on the differences between webhelp and responsive CSH links.

    C
    christele15Author
    Inspiring
    July 27, 2023

    Good morning Jeff and thank you!  

    After one night of sleep , I can now clarify. I migrated 9 projects from RH 2017 to RH2022  using the Responsive HTML5 output preset. This is when I discovered that the links format was updated from htm# to htm#t . So you are saying that this cannot be solved via RH, the developers will have to update the link for all 9 applications?

    Thank you 

    Christele

    Jeff_Coatsworth
    Jeff_Coatsworth
    Braniac
    August 3, 2023

    Good afternoon all, 

    I reached out to adobe support because if RH content management system main purpose is to be used as an online help and referenced by companies’ applications, updating the way links are parsed on the output should have been flagged as a major issue to your existing clients...

    I will keep you posted, 

    Christele


    Not sure what you expect to happen - RH isn't changing back to the older way of calling the help topics. I'm sure it's not that difficult to adjust the call from the application to the content. I know it certainly wasn't in my company's case (I actually made the changes myself to make it happen & I'm no programmer).

    Peter Grainge
    Peter Grainge
    Braniac
    July 26, 2023

    Looking again, am I right in understanding if you open the output directly it works fine. The issue is when the help is called from an app? 

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    C
    christele15Author
    Inspiring
    July 26, 2023

    No Peter , the issue is the format of the url itself when clicking from toc, this was not happening in Classic:

    Click from toc format: file:///D:/outputs/Edits/edits.htm#t=Benefit_Processor_Edits%2FBP1.htm

    Right Click > open window or open tab: file:///D:/outputs/Edits/Benefit_Processor_Edits/BP1.htm

     

     

    Jeff_Coatsworth
    Jeff_Coatsworth
    Braniac
    July 26, 2023

    That %2F HTML should be interpreted by your browser just fine - what version of RH2022 are you running? I don't think you mentioned your point version.

    Peter Grainge
    Peter Grainge
    Braniac
    July 26, 2023

    When you generate the output I suspect you are seeing a dialog that says something along the lines Generated With Errors. If you click the link in that dialog I think you will see some yellow warnings.

     

    What they are telling is that the link is to something on your hard drive rather than within the project. You need to find and correct those links. Do not search on the absolute path shown as that is what the report shows but in your topic it will be a relative link. Search on the end of the path, try Adjust_Claim_-_Claim_Detail_help_realtime.htm.

     

    Try creating the link using the webpage option and entering the path as it will be on the server.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    C
    christele15Author
    Inspiring
    July 26, 2023

    What if I did not get any errors? 

    If I click from the TOC this is the link I get:

    file:///D:/outputs/Edits/edits.htm#t=Benefit_Processor_Edits%2FBP1.htm

    If I right click> open new tab or window:

    file:///D:/Edits/WebHelp/html/Benefit_Processor_Edits/BP1.htm

    And this is for all my 8 projects? Am I missing out a configuration on the TOC?

    Thank you 

    Christele

     

     

     

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