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hotdocs29690230vl18
Participant
May 2, 2023
Question

rh-render-process-gone log message with RoboHelp2022

  • May 2, 2023
  • 6 replies
  • 1095 views

I have installed RoboHelp 2022 on a self-hosted build agent in Azure, running Windows10. When trying to run the .exe file from an Azure DevOps pipeline, I found that I was getting the error 'rh-render-process-gone' more often than not. I then tried running RoboHelp.exe from the command line on the build agent and also got this error on occasion. I can find very little regarding this message, is there any way to find out what is causing this?

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6 replies

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WoutJacobs
Inspiring
March 5, 2024

I can confirm the RH commandline tool is (still) not very reliable. My experiences with trying to publish from commandline/batch were rather frustrating.

 

What I've found:

  • Adding a log file parameter -l heavily increases the chances of a rh-render-process-gone
  • Task killing Robohelp.exe repeatedly helps to some extent.
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 5, 2024

@WoutJacobs That is something you need to post as a bug. Please follow this link to report bugs or request new features. https://tracker.adobe.com. Post the link to your bug report / feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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hotdocs29690230vl18Author
Participant
March 1, 2024

We still have this issue. Any updates Adobe Support Team?

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 1, 2024

The folks here are users like yourself. For this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 5, 2023

@Jeff_Coatsworth if Batch compile spotty in RH 2020v3 - Adobe Support Community - 11761408 is what you are referring to, I believe the fix should be in the next update but I have no date for that.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
June 5, 2023

A quick scan of other posts reveals that it appears that there still exists a bug in the command line generation for RH2022. Looks like it had gotten fixed in RH2020.5 and then broke after that.

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Barry30200353uf03
Known Participant
June 5, 2023

Thanks for the additional information; for a while, I thought I was hallucinating.   For what it's worth, on your and other's suggestions, I sent an email to tcssup and received a reply this morning effectively saying they'll look into it.  If and when I receive something meaningful, I'll post the information.

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Barry30200353uf03
Known Participant
June 4, 2023

Just wondering if you ever got resolution on this.  I have the same problem.  Bottom line: running/invoking the command line call to Robohelp.exe does not work reliably whether from a Windows (10) command prompt or from a batch file.

 

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hotdocs29690230vl18Author
Participant
June 5, 2023

Hi, no I have recieved no reply from Adobe using the email tcssup@adobe.com suggested above, I'm afraid.

    B
    Barry30200353uf03
    Known Participant
    June 5, 2023

    Thanks for responding.  Please see another post I just made below.

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      May 2, 2023

      First, I'd make sure you've got the last patch installed (#2 at May 2023) - then check to see if it's happening still. If so, your best bet is to contact the RH folks directly - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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