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A
AURORAxmp
Known Participant
January 29, 2014
Question

RH11 upgrade: Popups in 'view' not working

  • January 29, 2014
  • 1 reply
  • 1776 views

Hello,

Wondering if anyone is having a similar issue.  I just upgraded from RH9 to RH11.  When using the 'view select topic' button (the glasses) the hyperlinks that go to another page are working fine, but pops are grayed out and not working.  They work fine in the generated .chm, so it is not a show-stopper in getting content to clients, but it is a hassle when wanting to verify everything works and looks good in the viewer before taking the time to compile.  Any thoughts?

Thanks.

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
January 29, 2014

Hi there

Popups rely on DHTML. When upgrading, one thing to always consider trying is clicking Tools > Upgrade DHTML Effects in Topics (working from memory here and that may not read exactly as I typed it)

Give that a try and report back if it worked!

Cheers... Rick

A
AURORAxmpAuthor
Known Participant
January 29, 2014

Thanks for the advice, but that did not work.  Standard DHTML dropdowns are working in the 'view', but not the hyperlink popup boxes.  (I also restarted RH just to make sure the DHTML upgrade stuck.)

E
ErikLykke
Known Participant
September 24, 2015

Hi Rick,

I tried a couple things:

  • Added new topic (Test) and referenced as popop from existing topic = doesn't work
    • Changed it to a hyperlink = works
  • Added 2nd new topic (Test2) and referenced as popup from Test (i.e. both new topics) = doesn't work
    • Changed it to a hyperlink = works
  • Verified that hyperlinks are working in other topics (existing)

Again, this all works fine in the generated .chm file, just not within RH11 in the view screen.

Thanks again for your thoughts.


Hey AURORAxmp,

Did you ever solve this issue.

I just upgraded projects fro RH9 to RH11 (under TFS source control) and have noticed the same irritating issue.

Do new (not upgraded) installations suffer the same issue?

Thanks,

Erik

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