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A
AURORAxmp
Known Participant
January 29, 2014
Question

RH11 upgrade: Popups in 'view' not working

  • January 29, 2014
  • 1 reply
  • 1776 views

Hello,

Wondering if anyone is having a similar issue.  I just upgraded from RH9 to RH11.  When using the 'view select topic' button (the glasses) the hyperlinks that go to another page are working fine, but pops are grayed out and not working.  They work fine in the generated .chm, so it is not a show-stopper in getting content to clients, but it is a hassle when wanting to verify everything works and looks good in the viewer before taking the time to compile.  Any thoughts?

Thanks.

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
January 29, 2014

Hi there

Popups rely on DHTML. When upgrading, one thing to always consider trying is clicking Tools > Upgrade DHTML Effects in Topics (working from memory here and that may not read exactly as I typed it)

Give that a try and report back if it worked!

Cheers... Rick

A
AURORAxmpAuthor
Known Participant
January 29, 2014

Thanks for the advice, but that did not work.  Standard DHTML dropdowns are working in the 'view', but not the hyperlink popup boxes.  (I also restarted RH just to make sure the DHTML upgrade stuck.)

E
ErikLykke
Known Participant
September 24, 2015

This is a known issue and has been around for quite some time. It is not consistent as it works on some computers but not on others. The only thing I can think of is that is has to do with IE security settings. But I haven't been able to pinpoint it.


Hi William,

I doubt it has to do with IE security. On my old client running IE11 the viewer works in RH9 and not in RH11. I'll try to chat with Adobe tomorrow

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