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A
AURORAxmp
Known Participant
January 29, 2014
Question

RH11 upgrade: Popups in 'view' not working

  • January 29, 2014
  • 1 reply
  • 1776 views

Hello,

Wondering if anyone is having a similar issue.  I just upgraded from RH9 to RH11.  When using the 'view select topic' button (the glasses) the hyperlinks that go to another page are working fine, but pops are grayed out and not working.  They work fine in the generated .chm, so it is not a show-stopper in getting content to clients, but it is a hassle when wanting to verify everything works and looks good in the viewer before taking the time to compile.  Any thoughts?

Thanks.

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
January 29, 2014

Hi there

Popups rely on DHTML. When upgrading, one thing to always consider trying is clicking Tools > Upgrade DHTML Effects in Topics (working from memory here and that may not read exactly as I typed it)

Give that a try and report back if it worked!

Cheers... Rick

A
AURORAxmpAuthor
Known Participant
January 29, 2014

Thanks for the advice, but that did not work.  Standard DHTML dropdowns are working in the 'view', but not the hyperlink popup boxes.  (I also restarted RH just to make sure the DHTML upgrade stuck.)

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 12, 2015

Erik,

Did you get any info from Adobe on this issue?

I am now finding that some of my pop-up boxes in the CHM file are also not sizing appropriately.  They are marked to auto-size.  Some do auto-size and some cut off the topic.  Does not seem to be dependent on the amount of text.  Just wondering if that might be a related issue.  I have not searched the forum yet for this secondary issue, but thought I would mention it.

Jonell


Aside from making sure you have all patches applied, have you tried adding an extra blank line or two at the end of the popups?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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