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A
Anonymous
February 24, 2010
Question

RH8 issue with popups

  • February 24, 2010
  • 2 replies
  • 3501 views

Hi there,

I am using RH8 on Windows XP. I am working on a very large, legacy project that has been around for ages.

In many, many topics there are popups which take you to a secondary topic for syntax information. Each subheading in the secondary topic has a bookmark and these popups throughout the help link back to the relevant section of this secondary topic.

However, since RH8 (I upgraded from RH5) when I click on the popup link in the webhelp output, it very often does not take me to the correct location of the bookmark referenced. It pops up several lines below that bookmark, so that the wrong heading is shown.

It seems to work ok in IE, but not in Firefox, Safari and Google Chrome (I know it's not supported, but my boss uses it!).

As our users use either Linux or UNIX, they don't use IE, so I need it to work in the other browsers. It definitely used to work correctly, as I've tested older RH5 output in all of the aforementioned browsers.

It doesn't seem to matter if you use auto-sizing popups or custom-sized popups, the same thing happens.

Anyone have any idea why this might be happening? It's very frustrating! 

Thanks in advance,

Feebeegeebee.

This topic has been closed for replies.

2 replies

A
Anonymous
March 5, 2010

Hi, feebee...

I don't have the solution for you, but I suspect we're having similar problems. My company, too, went from RH 5 to RH 8 (apparently, not a good thing). My difficulty is that hotspots fall out, when you replace the base graphic. When I try to fix the hotspots to point to the right topic, then compile, it still does not work.

If you find a solution to your issue, please let me know! (My topic is hotspots not working).

Summer

Peter Grainge
Peter Grainge
Adobe Expert
March 5, 2010

Have you applied the patches? See Using RH8 on my site for some information on popup issues in RH8

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
March 5, 2010

Peter--

Thanks for the info. Will try this right away!

Appreciate your help.

A
Anonymous
March 5, 2010

Hi,

I didn't get a single response to my appeal, so either no one else has seen this or it wasn't clear what is happening.

So, here are a couple of screenshots which may help.

The links used to poup in the correct place in the sub-topic (as shown below).

Now, in RH8 they pop-up in the wrong place in the sub-topic, despite the fact that nothing has changed (see below).

The same link as above does the following in Firefox, Safari and Google Chrome, i.e. it launches the popup in the wrong place.

Any ideas?

It works fine in IE, but none of our users use Windows, so that's of no use!

Thanks for any suggestions.

Regards,

Feebeegeebee.

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