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A
Anonymous
March 31, 2014
Question

RH8: project from newer version of program error message

  • March 31, 2014
  • 1 reply
  • 1390 views

Our IT department recently did a company-wide system upgrade to Windows 7 and ever since then I am receiving the following message when I try to access my project:  This project is from a newer version of the program.  This project is no longer compatible with this version.  Please make sure you have the newest version installed.   What exactly is the message stating?  I have been unable to access my RH project since 3/3/14 since our IT department has been unable to assist me with this error.  They just keep stating to locate where you are saving your files.  I have and am receiving this message.  Thanks in advance for any input.

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1 reply

Jeff_Coatsworth
Jeff_Coatsworth
Adobe Expert
March 31, 2014

Where is your project stored? Is there any source control involved?

BTW – with your version of RH, it should be on your local c:\ drive (preferably in a nice short c:\projects\project_name\ folder structure).

A
Anonymous
March 31, 2014

I have it saved to My Documents > My Robohelp Projects folder > and then I named my file.  I receive that error message when I click on the RH icon in this folder since I'm unable to obtain my project under RH's "my recent documents" since the recent Windows 7 updgrade.  To give a little back ground, when I had RH7 i was able to "save" everything in the tortoise SVN repository prior to publishing my project.  Then, when the company upgraded my RH from 7 to 8, I lost that function so I have been unable to "save" the most recently published project .  Therefore, I am already aware that when I get this error message resolved and am able to access the project through this folder that it will not open the most recent publication and will have to "rebuild" everything from that point forward...correct?

Jeff_Coatsworth
Jeff_Coatsworth
Adobe Expert
March 31, 2014

So to get this straight:

- You had a RH7 project in source control

- Your workstation’s o/s was upgraded to Win7

- You now have RH8 installed

- You did or didn’t check out the project and upgrade it?

As Rick says, it sounds like someone checked the project out and upgraded it and checked it back in – that’s why it’s now throwing that message your way. You either need to get your version of RH upgraded or find a backup copy of the RH7 version of the project and upgrade that to RH8.

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