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Known Participant
June 26, 2015
Question

RoboHelp 10 Web Help output is a blank page in IE 11, even after applying all the fixes from Adobe!

  • June 26, 2015
  • 1 reply
  • 2710 views

I've applied all of the Adobe fixes but still get the blank page in IE 11. It even says "Blank page" on the title bar.

Chrome works fine. FireFox not at all (even with the Adobe fix added).

Not sure what else to do. My initial configuration when I got TCS4 was with IE 8. That was fine. Then, with the company mandated upgrades from IE, it started to give blank pages. All of the Adobe fixes - RH10.zip, FixForRH10Install.zip, IE11Fix_RH10.zip, whutils.zip (FireFox) - have added up to:

  • Not working with FireFox
  • IE 11 opens a blank page. On the software it's in, there are two help options -- to open the help at the initial page, or to open it at the specific dialog box you're in. It doesn't open the initial page, but will open the individual dialog help pages.
  • No problems with Chrome.

Is this an Adobe issue, browser issue, or my own lack of understanding issue??

I had a developer look at it briefly, and below are his initial comments.

Any insight as to what to do would be appreciated. Thanks,

dan

==========================================================================================================================

On chrome, basically, the code open a blank window with method window.open(), and then reset the window URL to the target html page so that the blank window get refreshed with correct HTML content, but sometimes not sure under what condition, the second window.open() just open a new window instead of using the already opened blank window. Check the below chrome debugger screenshot for detail, line 232 and 233.

 

 

Things even strange on Firefox, it always popup two windows, the first is blank, the second displays the help content. The follow screenshot shows where the two windows pop-up, it is quite different with Chrome.

 

 

 

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1 reply

Jeff_Coatsworth
Community Expert
Community Expert
June 26, 2015

What version of RH10 are you at now? I know it did work in RH10, because I was producing WebHelp that worked on all three browsers a couple of months ago on RH10.

dwc3Author
Known Participant
June 26, 2015

Just checked, and it's 10.0.1.292.

dwc3Author
Known Participant
June 26, 2015

Have a look-see at Willam’s site - http://www.wvanweelden.eu/articles/robohelp-patches-and-updates


Yes, that site is familiar! 

I've previously applied most of those fixes:

  • "WebHelp issues in RoboHelp versions 10 and 11" -- RH10.zip
  • "Published Help topics not visible in Internet Explorer 10" -- the fix for New WebHelp output (FixForRH10install.zip)
  • "WebHelp published output issues for Firefox version 35" - whutils.zip

FireFox results

I re-applied the fix and at least it works somewhat.

On my software's main toolbar is a Help button with choices for "Help Contents" and "Help Topic".

  • "Help Contents" opens the main, initial online help page (that contains the TOC, IX, and Search). The issue here is that clicking this opens TWO pages now -- one is blank (titled "about:blank") and the other contains the help contents. I just need to find out how to get rid of that blank page.
  • "Help Topic" opens the specific page for the current topic in focus. This works.

IE 11 results

"Help Topic" works, opening the individual page.

"Help Contents", which should open the main online help page, opens blank. (The title bar says "Blank Page")

Chrome results

Thankfully, no problems!