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Known Participant
June 26, 2015
Question

RoboHelp 10 Web Help output is a blank page in IE 11, even after applying all the fixes from Adobe!

  • June 26, 2015
  • 1 reply
  • 2710 views

I've applied all of the Adobe fixes but still get the blank page in IE 11. It even says "Blank page" on the title bar.

Chrome works fine. FireFox not at all (even with the Adobe fix added).

Not sure what else to do. My initial configuration when I got TCS4 was with IE 8. That was fine. Then, with the company mandated upgrades from IE, it started to give blank pages. All of the Adobe fixes - RH10.zip, FixForRH10Install.zip, IE11Fix_RH10.zip, whutils.zip (FireFox) - have added up to:

  • Not working with FireFox
  • IE 11 opens a blank page. On the software it's in, there are two help options -- to open the help at the initial page, or to open it at the specific dialog box you're in. It doesn't open the initial page, but will open the individual dialog help pages.
  • No problems with Chrome.

Is this an Adobe issue, browser issue, or my own lack of understanding issue??

I had a developer look at it briefly, and below are his initial comments.

Any insight as to what to do would be appreciated. Thanks,

dan

==========================================================================================================================

On chrome, basically, the code open a blank window with method window.open(), and then reset the window URL to the target html page so that the blank window get refreshed with correct HTML content, but sometimes not sure under what condition, the second window.open() just open a new window instead of using the already opened blank window. Check the below chrome debugger screenshot for detail, line 232 and 233.

 

 

Things even strange on Firefox, it always popup two windows, the first is blank, the second displays the help content. The follow screenshot shows where the two windows pop-up, it is quite different with Chrome.

 

 

 

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1 reply

Jeff_Coatsworth
Community Expert
Community Expert
June 26, 2015

What version of RH10 are you at now? I know it did work in RH10, because I was producing WebHelp that worked on all three browsers a couple of months ago on RH10.

dwc3Author
Known Participant
June 26, 2015

Just checked, and it's 10.0.1.292.

dwc3Author
Known Participant
June 29, 2015

Generally we don’t expose our e-mail addresses because of spam bots. I’ve zipped it up & sent it to you. See if it comes through; if not, I’ll use my Dropbox account.


Sorry about that.

Got the zip and copied it into the Program Files location. Unfortunately, I got the same results as before.

  • Chrome works fine
  • FireFox works, except that it creates a blank page along with the Help Contents
  • IE 11 opens the particular help topic, but still gives a blank Help Contents page.


When I was running IE 8, it worked fine. Now that I've finally upgraded to IE 11, it doesn't want to cooperate.