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A
Anonymous
March 11, 2014
Question

RoboHelp 11: Moved project on a network drive, now have Responsive HTML5 output problems

  • March 11, 2014
  • 1 reply
  • 724 views

I am working in RoboHelp 11. I generated a Responsive HTML5 output and put it on a network folder. It looked great for everyone. Then, another user of RoboHelp 11 opened, updated and generated the output, and now when I open the output, the graphics are missing (red X problem) and most of the formatting is gone.

If I reopen and regenerate the project, the output looks fine on my computer again but the other user gets the problems! We both have read/write access to the folder where both the project and the outputs are stored.

Help!

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1 reply

Jeff_Coatsworth
Jeff_Coatsworth
Community Expert
March 11, 2014

Viewing the generated help has nothing to do with the creation of that help – it should appear the same to all users accessing it. You two are clearly doing something that’s not placing all the generated output in some common location.

A
Anonymous
March 11, 2014

I hear you - and I understand that. Nonetheless the issue occurs. When we generate, we both specify the identical output location and starting topic. I am wondering if it could have something to do with the network folder permissions - ? All the users have view access, so I don't think this is the problem, but I'm grasping at straws.

A
Anonymous
March 11, 2014

Did you take it out of \!SSL!\ folder and put it somewhere else? Are the browsers being used the same version?


1. No, it's still in the \!SSL!\ folder - should we move it?

2. We've tried in FireFox, Chrome and IE with similar results. Doesn't seem to be browser-specific.

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