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RoboHelp 2022 doesn't show topic CSS styles after upgrade

Forum|Forum|2 years ago
October 30, 2023
14 replies
3045 views

I'm trying to upgrade to RoboHelp 2022. I am outputting a Word document and I map styles from my topic CSS file to Word styles. This worked fine in RoboHelp 2020. But in RoboHelp 2022, I no longer see the styles from my topic CSS file in the RoboHelp Style column, so I can't complete my mappings and the output document doesn't look like it should.

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Correct answer Peter Grainge

Adobe have confirmed there is a bug that will be fixed.

The order that i have given you that is on my site is correct but the bug means the topic.css is being ignored no matter what the Exclude setting is. For now, copy your topic.css into content.css and choose the Use RoboHelp Style option.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Peter Grainge

Community Expert

I came across this bug again in another thread. Given that it does not appear to have been fixed, I have reported the bug myself via Tracker. It may well also be an internal bug but either way, it needs to be fixed. RH-12394 | Tracker (adobe.com)

I have included a workround in the bug report.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Peter GraingeCorrect answer

Community Expert

Adobe have confirmed there is a bug that will be fixed.

The order that i have given you that is on my site is correct but the bug means the topic.css is being ignored no matter what the Exclude setting is. For now, copy your topic.css into content.css and choose the Use RoboHelp Style option.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

J

JC @ SalientAuthor

Inspiring

OK thanks. Thanks for verifying that bug. As I mentioned earlier in the thread, I was able to map the styles by modifying the content.css and things are working for now.

Peter Grainge

Community Expert

This is what I understood from Adobe and was signed off. It's in the About RoboHelp sample project.

This is what I have just fed back to Adobe.

****************************************

From what I can see, the topic CSS files work in the default layout but not in the Advanced template.

If you add them to content.css in the Advanced template, then they show and can be mapped. However, they are working from content.css and not the topics. That was tested by changing p..blue in the content.css to a different font.

Topic.css is simply not being taken into account.

If I use Word Default in the mapping, that is from my Normal.dotx file as the colours are lost.

****************************************

Please confirm that is exactly what you are seeing.

I will be out most of tomorrow but I will update as best I can.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Peter Grainge

Community Expert

I misread your post and thought you could not see the styles in the column that starts Use RoboHelp Style. I see the problem and it looks like classes are not showing. I have reached out to Adobe and will let you know what they come back with.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Peter Grainge

Community Expert

I have been online with Adobe and this is what I am seeing with your sample project.

When I generate to Word paragraphs with those two classes are correct, blue or green.

Do you have the same settings?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

J

JC @ SalientAuthor

Inspiring

I have the Advanced template selected (then close and reopen the preset). I cannot see the topic CSS styles if a templatte is selected.

Peter Grainge

Community Expert

Yes I realise you need to get the project working. My point was simply to see if the problem occurred in a new simple project with just a few topics. If it does, then it points to a general issue and I would be happy to test that to see if I can find a better solution. If it doesn't we know the issue is something specific to your project.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

J

JC @ SalientAuthor

Inspiring

I went ahead and tried it in a new project. I am seeing the same thing. I have a style sheet (Custom.css) attached to the topics. It has a some custom styles. I made a template (Advanced). If I select that template in the output, I only see the styles from the Template's content.css listed in the mapping area . I don't see the new styles from Custom.css even though I have applied them to the topics and the Exclude all topic CSS files is off. I don't think cascading rules are being applied to the mapping area. There is definitely a refresh issue, so you need to close the output preset and then reopen to see the effect of the template on the mapping area.

Peter Grainge

Community Expert

Can you share the test project? If necessary change the topic content to garbage but use the styles, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Peter Grainge

Community Expert

Have you tried testing a new project with just a couple of new test topics? The last time I looked at this area it worked.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

J

JC @ SalientAuthor

Inspiring

No I didn't. I need my project to work, so I didn't spend time creating a new one.

A

Amebr

Community Expert

Hmm, having to duplicate all your style names seems really inconvenient. I think I would log an issue with Adobe for a future update.

You can request features and report issues here: https://tracker.adobe.com/

Post the item number in the discussion so people can easily vote if they want the same functionality.

J

JC @ SalientAuthor

Inspiring

Yes, I think I will do that. I wasn't sure if it was a bug because I didn't know exactly how this feature is supposed to work. I didn't find thorough documentation on it. But given that there is a "Exclude all topic CSS files" setting and it's off, I would think it should be showing topic CSS styles.

Peter Grainge

Community Expert

With that setting off, the topic CSS definitions can be changed by on the other CSS files based on cascading rules.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Peter Grainge

Community Expert

I just tested a simple 6 topic project with two folders and it help the styles using the Simple template and mapping H1 and P to using Word default.

Can you set up a similar test so that we can see if this is, as I suspect, project specific?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

J

JC @ SalientAuthor

Inspiring

I was able to get the mappings to work in my project by adding any styles that I wanted to be mapped to the "content" stylesheet in the Template. I just had to match the name. I didn't need to apply formatting in the content.css. Then, when the template was selected (and I re-opened the preset) the styles from the content.css would be available for mapping. It was a little extra work, but I will be able to re-use the content.css in other projects. I'm not sure whether my topic CSS styles should have been also showing up when the template was selected, but I couldn't get it to work like that, so I will use this workaround.

I do think I was seeing some buggy behavior due to my "upgraded" templates, so I deleted them and started from scratch with a new template. Things seemed to work better after that (as long as my styles were in the content.css as I mentioned above).

Anyway, thanks for your help.

Peter Grainge

Community Expert

Templates in RoboHelp (rather than Word templates) only came in with 2022 so they could not be affected by 2020.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

J

JC @ SalientAuthor

Inspiring

Some were created automatically by the upgrade. It must have used my presets and the master pages I had selected. I definitely see three templates that I did not create in RoboHelp 2022.

Peter Grainge

Community Expert

No template is selected - This seems like a bug to me because I should be able to select a template.

When you click that dropdown you should see at least Default and any templates you have created. Are you saying nothing is shown?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

J

JC @ SalientAuthor

Inspiring

No, I see (Default), a new template "Test" that I created, and ones that were created by the upgrade. But if I select anything other than (Default), then it wipes out the mapping styles the next time I go back in to the output preset.

alisonh1399482

New Participant

I was having the same problem (no styles to map) after upgrading to RoboHelp 2022. I saw your suggestion of selecting the Default Template instead of the template(s) automatically created when the project is upgraded, and my style mappings didn't disappear!. My Word output looks great now.

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