RoboHelp Connection to BitBucket on Mac Not Working After Passsword Change

One of my team just changed her system (Windows) password which gives us access to everything within our network (Including Bitbucket).  She can no longer access Bitbucket from RoboHelp so she can't commit, push and pull from RoboHelp. 

MACOS BigSur Version 11.5.2. 

RoboHelp 2020.5.58

We tried these steps: 

1. At first she was getting this message when she tried to pull from within RoboHelp. It did not prompt for a new password though. 
Note:  When logging into Bitbucket directly she has access. 

2. We tried removing the connection profile and re-adding in RoboHelp. 

3. We have tried editing the keychain passwords (one for Onesource and one for RoboHelp ). 

4. Then we tried uninstalling RoboHelp and reisntalling.

5. She cannot clone the project in RoboHelp (It did not prompt for a password and no error messages).