Search engine does not return results in IE for Responsive HTML5 help

Forum|Forum|8 years ago
October 12, 2017
4 replies
4410 views

I'm using RoboHelp 2017 to generate responsive HTML5 help. I noticed that, while the search function works for both Chrome and Firefox, it does not work when the help is opened in IE 11. I tried this from both a web server and a file server with the same results. I experimented a bit with the search settings in RoboHelp but to no avail. RoboHelp 2017 is up-to-date with patches. Has anyone else seen this issue (and found a solution)?

HTML5 layout

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Correct answer Peter Grainge

Hi,

I have tried that but its still the same.. using 2017.

I imported the latest .slz for the Indigo from the Robohelp website.

Returns search results in chrome instantly whilst ie11 just hangs with the search box going round and round.

OK. In that case, I think the files attached to the bug report below will fix the problem for you.

Tracker

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

C

CaitlynJohnston

Inspiring

I'm having this issue now, too, where in IE11, the Search feature doesn't work. It's been 4 months. Has anyone heard when this bug will actually be fixed and released?

Jeff_Coatsworth

Brainiac

Did you try the fixes in the Tracker item?

Peter Grainge

Brainiac

Jeff. They will work but the files on my site are from Adobe and it will be

cleaner when Adobe issue them officially.

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E

ENTRGWHAuthor

Known Participant

I put them here:

C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\widgets\common\scripts

raylangivens

Known Participant

Hi again. I placed the two files in C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\widgets\common\scripts and renamed the "bad" files to "old." The latest server build contains the rebuilt help. Unfortunately, the Search function is still not working in IE. Do you have any further recommendations? If not, I guess we'll need to restore the two "bad" files, remove the "good" ones from C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\widgets\common\scripts and add the "good" ones to the output, because informal testing showed that that solution did work..

I can send you the help project if you want to look at it.

Jeff_Coatsworth

Brainiac

The output now contains both the "fixed" .js files and the "bad" ones (which I had renamed to "_old" at Peter's suggestion). Should I simply delete the "_old" files from the source and see if that fixes it?

Delete them from the output & test that - if it works at that point, you know that you can remove them (or back them up some other place)