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rwrich21
Inspiring
October 21, 2009
Question

Server Output Webhelp Pro or Webhelp

  • October 21, 2009
  • 3 replies
  • 5947 views

I am currently using Robohelp 8 HTML, Robohelp 8 Server and Webhelp Pro. The Search and Index that displays on my Local are totally different that those displaying on my Server. I am not sure why this is, but the Search and Index on the Local look like what should be created by Webhelp Pro and the the ones on the Server, look like what I had before I upgraded from Robohelp 7 HTML and before that Robohelp 5.

When I open any wh*****.js file in my Webhelp Pro Output file, the first line say ‘//            WebHelp 5.10.xxx‘, with the ‘xxx’ different numbers

I am not sure where I got the Webhelp Pro version information from put I always update the information below as soon as I upgrade.

My system attributes are:

            RoboHelp HTML V8.0

RoboSource Control 3.1

RoboHelp Server V8.0

WebHelp Pro 5.50 (7.00.145)

Attached are examples of what they look like

What is the problem?

This topic has been closed for replies.

3 replies

R
rwrich21Author
Inspiring
October 23, 2009

I am viewing the Local after the successful completion of a Publish.

There are several way to view Local, I prefer to got to the Webhelp Pro Layout, Right click and select View.  When viewing the server I go to our company web site and click on the link to the documentation web site. I also could just enter the URL address or on the Robohelp Project go to File, View and select Primary Layout from Server.   No matter which one I choose they display the same. It calling the correct location because if I update a Topic I can see the changes that I have made the problem is that the Search and the index look different between the Local and Server.

Also if I did not mention it before the Local Index scrolls down as you enter characters when attempting to find a topic, the Server index does down scroll for the numbers between 1 and 3 but when the number 4 is entered I get the message 'LOADING INDEX' and it seems to never load. When an alphabet is enter nothing happens. This is the main reason why I am trying to find out why there is a difference between the Local and the Server Search and Index.

I hope this helps.

RoboColum_n_
RoboColum_n_
Brainiac
October 23, 2009

How are the generated output files published to the company website? Do you use the SSL publish option? If so, do you have the "Republish All" option set? If the files are manually copied, can you be sure that all the generated files have copied across successfully?

Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.

R
rwrich21Author
Inspiring
November 10, 2009

I emptied the Local folder and deleted my Server project. I then generated and published my project with no change in the results.

I then decided to tab down the index from 1 to zzz using the tab key. It was a slow process but I did this to avoid the index hanging up and getting the message 'Loading Index'. In the past I would get this message and 30 minutes later I still had that message. When I finally tabbed to zzz, 7 minutes later, I then entered any character or digit into the Index enter box and the index scrolled for anything and to everything.

I then did a refresh and we were back to no scrolling and getting the 'Loading index' message. 

It would appear that for some reason the Index is not being loading properly or slowly when the Index is accessed.

I do have a large project

     5,548     Topics

     10,606   Total Files

     .CPD     20,044 KB not corrupted unless or 1 MB

     .HHC     200 KB

     .HHK     845 KB            

Any suggestions?


Since nothing has seemed to work, how do I recreate or build a new index?

R
rwrich21Author
Inspiring
October 22, 2009

I am looking at the right location. If I make changes to topics those changes show up and have always shown since I upgraded.

I have enlarged the Local and Server images in the attachement. 

R
rwrich21Author
Inspiring
October 22, 2009

I am pointing to the same URL address. Before I upgraded to Robohelp 8 we used RoboEngine 4.0 now we use RoboHelp 8 Server.

The enlarged images are still no good, I will work on that.

RoboColum_n_
RoboColum_n_
Brainiac
October 22, 2009

It may help if you use the camera icon on the toolbar to add images rather than the attachment button.

Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.

RoboColum_n_
RoboColum_n_
Brainiac
October 22, 2009

I know my eyesight is not as good as it used to be but that attachment is virtually unreadable. Any chance you can post an example having zoomed in so we can actually see the contents?

I do wonder though whether you are looking at the right location on the server. If you look at the output after generating and before publishing and the index loos OK, this is almost definitely the case. Check your publishing location and look again. I also wonder if you are using the same server as you were with previous versions of the RH Server application. Might it be best to remove all the old legacy projects as that would stop any confusion as to which output to look at.

Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.

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