Question
Slowness on Webhelp due to javascript after upgrade to version 2020.6.76
Last week, we got reports from users that our webhelp pages are running very slowly or not running at all... Our internal IT team ran a performance monitor on IIS, and have ruled out the possibility of resource issues on the server...
Our Director of Software Development ran some additional diagnostics and concluded that this new-found slowness is being caused by javascript: "Network call stack and timing slowness seems to be in javascript related to robohelp functionality".
Is anyone else experiencing this? The search functionality has always been slow for us, but slowness in loading various pages and topics is brand new.
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