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Slowness on Webhelp due to javascript after upgrade to version 2020.6.76

New Here ,
Dec 06, 2021 Dec 06, 2021

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Last week, we got reports from users that our webhelp pages are running very slowly or not running at all... Our internal IT team ran a performance monitor on IIS, and have ruled out the possibility of resource issues on the server...

 

Our Director of Software Development ran some additional diagnostics and concluded that this new-found slowness is being caused by javascript: "Network call stack and timing slowness seems to be in javascript related to robohelp functionality". 

 

Is anyone else experiencing this? The search functionality has always been slow for us, but slowness in loading various pages and topics is brand new. 

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Community Expert ,
Dec 06, 2021 Dec 06, 2021

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I don't think it is a general issue. 

 

WebHelp as such does not exist in 2020. You are generating a responsive or a frameless output. Which is it?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Community Expert ,
Dec 07, 2021 Dec 07, 2021

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I think on this one you will need to take it up with Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support optioons. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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New Here ,
Dec 07, 2021 Dec 07, 2021

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I was just seeing if this issue was widespread or if it's just us 🙂

 

Thank you!

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Resources
RoboHelp Documentation
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