The WebHelp is not displaying in the Mozilla browser in Solaris environment

Forum|Forum|18 years ago
July 4, 2007
1 reply
1003 views

Is there any setting int he WebHelp to adjust the Length of the Navigationpane. The WebHelp is created with No skin option. The Output works fine in IE7 and Windows platform whereas in the Solaris environment and Mozilla browser, the navigation pane length is reduced.

WebHelp

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Correct answer Srishan

Thanks for the help.

I was able to trace that the issue was in the script file whphost file. I have changed the height to 100% and it worked fine. I was not able to give this information immediately to the forum.

Also, instead of everytime changing the height after creating the WebHelp, the user can change the template of the whphost.js script file present in the RoboHelp folders. User can locate this file in the Template folder of the installed RoboHelp files. Everytime you generate the WebHelp, the script file is automatically generated with the changed height details.

Thanks for the help.

Regards,
Shanthi.S

L

LuckyClover

Known Participant

We're having the same issue (but we are using a skin). I called Adobe Tech Support and they pointed me to a list of supported browsers/OSs and known display issues. Here is the link to the Tech Note: www.adobe.com/go/rb_69353b

It does not help us with our issue, however.

L

LuckyClover

Known Participant

I found a Tech Note that appears to address the issue: Using Mozilla browser on Unix and Linux systems can cause the Left Navigation Pane (TOC, Index, Search) to be truncated.

Here is the link to the Tech Note. Maybe this will do the trick on Solaris, too?
http://www.adobe.com/go/rb_71113

If it works, we need to mark this as the solution.

S

SrishanAuthorCorrect answer

New Participant

Thanks for the help.

I was able to trace that the issue was in the script file whphost file. I have changed the height to 100% and it worked fine. I was not able to give this information immediately to the forum.

Also, instead of everytime changing the height after creating the WebHelp, the user can change the template of the whphost.js script file present in the RoboHelp folders. User can locate this file in the Template folder of the installed RoboHelp files. Everytime you generate the WebHelp, the script file is automatically generated with the changed height details.

Thanks for the help.

Regards,
Shanthi.S

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