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T
tmccoysrc
Known Participant
January 26, 2007
Question

The Word VBA macro version registered is incorrect.

  • January 26, 2007
  • 9 replies
  • 8199 views
I am trying to generate printed documentation of my Help system and I get the following error:
---------------------------
Printed Documentation
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The Word VBA macro version registered is incorrect.

Please reinstall Printed Documentation.
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OK
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I cannot figure out where I reinstall Printed Documentaion from as I downloaded the Robo Help Program and do not have a CD. Can someone please advise? Thanks!
This topic has been closed for replies.

9 replies

H
helpWriter28307090
Known Participant
February 23, 2023

I had the same problem and I solved it in the following way.

1. Enter https://www.grainge.org/pages/authoring/printing/print_issues.htm

2. Search for Printed documentation error messages

3. Follow the instructions in the blue box. (Setting the registry with macro_version.reg)

A
AnahidMA
Known Participant
January 7, 2020

Once again, my thanks Peter!

I had this issue, and changing Macro settings worked and allowed me to create the word doc. It failed with on the PDF generation with the error message "Internal error encountered, Failed to generate Printed Documentation.", but I'm guessing that may be because Motorola/Lenovo is now using Foxit. And actually, who cares? I am perfectly capable of saving a word doc as a .pdf file! 

You rock as always...

Anahid

deepsat
deepsat
Participating Frequently
March 18, 2016

Try these steps, In MS word

  1. Click the File tab.
  2. Click Options.
  3. Click Trust Center, and then click Trust Center Settings.
  4. In the Trust Center, click Macro Settings.
  5. Make the selections that you want.
  6. Click OK.
Peter Grainge
Peter Grainge
Adobe Expert
March 22, 2016

The setting you want is Enable All Macros. That is the only one that will work for this purpose.

See @petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
J
judithf15686613
New Participant
March 31, 2016

Thank-you. That fixed it. I read through all the comments looking for where to fix the Macros in Word. So between Deepsat's instructions on where it is in the Word File Options and your setting tip to "Enable all Macros" I'm good to go! Thanks to you both.

陳文翔
陳文翔
Inspiring
November 24, 2015

Hi! I am now using RoboHelp 2015 and I encountered the same problem (unable to generate printed document). Though I've tried the above-mentioned workarounds, regretfully none of them can solve the problem.

The MS Office I installed on my laptop is 32-bit Office 2013 and the laptop (a brand-new HP laptop with i7 CPU, 16GB RAM, and 4GB independent display card) runs on Windows 10 (by default).

I also placed some screen captures below to show the error messages I got when encountering the problem. Meanwhile, I've contacted Adobe Support to report this bug.

David

Peter Grainge
Peter Grainge
Adobe Expert
November 28, 2015

I'm sorry but this thread contains pretty much all the answers known to humankind.

I don't know of any others so unless someone else has a trick to add, I think the answer has to be Adobe Tech Support.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
D
Deepdene
Participating Frequently
January 28, 2014

I'm having the exact same problem as Isabelle Middeke. Error message The Word VBA macro version registered is incorrect. Please reinstall Printed Documentation.

Yesterday I upgraded to RoboHelp 11 since my new computer has Windows 8 (with Office 2013). I have set the macro security in Word to enable all macros, but that doesn't help. I've tried saving the file on my desktop as well as on a network, but the error message is the same. I can't generate a pdf file either.

Peter Grainge
Peter Grainge
Adobe Expert
January 28, 2014

1] Try saving it to the !SSL! folder.

2] Try a new Printed Documentation layout, not a duplicate.

3] Try using selecting the CSS option in the last page of the wizard, just as a test if you normally map to a Word template.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
D
Deepdene
Participating Frequently
January 28, 2014

Hello, and thank you so much for such a quick response! I tried your suggestions, but none of them worked. The error message is still the same. After trying a little while, RoboHelp tells me "Microsoft Word seems to not be responding. Would you like to continue waiting for a response?" When I click No, I'm again told that the VBA Macro version registered is incorrect.

I
Isabelle_Middeke
Participating Frequently
January 23, 2014

Hi,

I have the same problem which is mentioned above. But it is not solved by changing the macro settings in MS Word unfortunately. I am using MS Office 2013 with RoboHelp 11 (OS is Windows 8).

Because the Update News told that RoboHelp 11 is compatible with Office 2013 I was very hopeful to generate a printed documentation now successfully. But in my case just the error notification has changed.

Has anyone a clue, what I can try in addition to changing the macro settings in Word?

LaKisha1
LaKisha1
Inspiring
March 27, 2012

Hmm...this question certainly looks answered to me...not sure why it's marked as "Not Answered". Anyway, just wanted to post that this answer (the link to the grainge.org site) was EXTREMELY helpful! It exactly helped me with the same error so I could generate my printed documentation (STUPID Word 2007 for thinking it was 'protecting' me from a macro that I NEEDED to use, so it disabled it and I didn't really understand what had happened until I read the information on the grainge.org site).

Thanks again Peter Grainge!!! This time, I made a donation on your web site! I've been meaning to do that, but kept forgetting. You've definitely saved me some valuable time more than once! I thought I was going to have to re-install RH9 to solve the problem. So glad I didn't have to. Just took about 30 seconds to fix the problem after reading the information on your site.

Peter Grainge
Peter Grainge
Adobe Expert
March 28, 2012

I'm glad it helped and thanks for the donation. It is appreciated.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
T
tmccoysrcAuthor
Known Participant
January 26, 2007
Thanks! That did it. I just needed to change my Macro Security se to Medium in Word.
CraigCC
CraigCC
Inspiring
January 26, 2007
This is some sort of security issue.
Check out the snippets on Peter Grainge's most excellent site..

http://www.grainge.org/pages/authoring/printing/print_issues.htm
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