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Translation Feature doesn't work normally

Forum|Forum|4 years ago
October 5, 2021
12 replies
3712 views

I am using the latest version of RH. I tried to use the built-in functionality for documentation localization and, without surprise, once again made sure that it did not work properly.

При импорте xliff файлов большая часть переведенного текста пропадает и не может быть найдена в переведенных документах.

Russian

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Correct answer Stefan Gentz

Exactly. See the answer I just posted here. (Our posts crossed.)

Peter Grainge

Adobe Expert

@AndreyGl Please see your forum Private Messages.

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Peter Grainge

Adobe Expert

Andrey My point was really that I find it best to get to the bottom of a problem before attaching blame.

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A

AndreyGlAuthor

Known Participant

It's hard enough to stay calm when every new feature I try to use either doesn't work or takes a few days or even months to find an issue cause and fix it.

I was glad that we quickly solved this problem yesterday, but I spent my leisure time on it instead of having a fine time with my family.

Moreover, my displeasure is associated with a large number of unresolved issues that call into question the advisability of using this product.

And I repeat that it's not entirely fair for a company to release a product and then use commercial users as beta testers.

Peter Grainge

Adobe Expert

So RoboHelp is compatible with Trados?

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Jeff_Coatsworth

Adobe Expert

Yes, if you turn off the flag that Stefan mentioned.

Jeff_Coatsworth

Adobe Expert

A quick google on pre-segmented XLIFF and SDL Trados reveals that SDL Trados has some config settings to handle XLIFF files - I would have a chat with your service and see if they are setting their config settings to match. Let them know that you're sending them XLIFF created from RH2020.6 version.

S

Stefan Gentz

Correct answer

Community Manager

Exactly. See the answer I just posted here. (Our posts crossed.)

A

AndreyGlAuthor

Known Participant

I should say that this checkbox really solves the mentioned problem for Trados 2021.

Thank you for your prompt support.

Believe that this information will be helpful for somebody else.

S

Stefan Gentz

Community Manager

@AndreyGl ,

your translated XLIFF looks like this:

<trans-unit id="/html[1]/head[1]/title[1]" resname="Title">
  <source xml:lang="ru-RU">Первая тема</source>
  <target state="translated">First topic</target>
</trans-unit>

But it needs to look like this:

<trans-unit id="/html[1]/head[1]/title[1]" resname="Title">
  <source xml:lang="ru-RU">Первая тема</source>
  <seg-source>
    <mrk mtype="seg" mid="1">Первая тема</mrk>
  </seg-source>
  <target state="translated">
    <mrk mtype="seg" mid="1">First topic</mrk>
  </target>
</trans-unit>

Something in your translation process is destroying the XLIFF file and removing the seg-source element and wrongly puts the translation just into the target element (without the necessary mrk element).

You can try it yourself by copying my (correct) example into you XLIFF file at the right place and then import it again. You will then see, that the translationn correctly comes in as expected.

Again, talk to your translator. Looks like the CAT tool your translator is using messed the XLIFF file. Most likely is, that your CAT tool cannot handle pre-segmented XLIFF OR is not configured for pre-segmented XLIFF OR or has a bug.

A

AndreyGlAuthor

Known Participant

I can tell you what this program is. This is SDL Trados, which is currently used by about 70 percent of translators around the world.

S

Stefan Gentz

Community Manager

Great, than we can solve this quickly 🙂

The translator needs to configure SDL Trados Studio in the project settings for pre-segmented files. This was missed when creating the Studio project, but luckily you can configure it even after the translatio is done.

In Studio, just choose Projects view > Home tab > Project Settings > File Types and select XLIFF. Select the Settings page. Now, deselect "Do not store segmentation information in the translated file".

Then export the XLIFF files from Studio again. Now everything should work fine.

See the Trados Studio online help for more details:

https://docs.rws.com/813470/692877/trados-studio-2021-sr1/configuring-xliff-file-types

Jeff_Coatsworth

Adobe Expert

@Stefan Gentz will know better, but at first glance it looks like your source Russian is there, but there's no target English being produced - so that would explain why you just ended up with a big hunk of blank space in your resulting RH topic.

A

AndreyGlAuthor

Known Participant

Please see fliff after translation

<?xml version="1.0" encoding="UTF-8"?>
<xliff xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="urn:oasis:names:tc:xliff:document:1.2 xliff-core-1.2-transitional.xsd" xmlns="urn:oasis:names:tc:xliff:document:1.2" version="1.2">   
  <file original="contents/First_Topic.htm" datatype="plaintext" source-language="ru-RU" target-language="en-US">     
    <header>       
      <projectid>cc0e8a16-babf-4e07-bda2-8b79851f4504</projectid>
            
      <reference>         
        <internal-file form="base64">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</internal-file>
              </reference>
            
      <tool tool-id="6" tool-name="Adobe RoboHelp" />
          </header>
        
    <body>
      <group restype="x-document-xhtml5" resname="RoboHelp Document">
        <group id="/html[1]" resname="Html">
          <group id="/html[1]/head[1]" resname="Head">
            <trans-unit id="/html[1]/head[1]/title[1]" resname="Title">
              <source xml:lang="ru-RU">
                Первая тема
              </source><target state="translated">
                First topic
              </target>
              
            </trans-unit>
          </group>
          <group id="/html[1]/body[1]" resname="Body">
            <trans-unit id="/html[1]/body[1]/h1[1]" resname="Heading 1">
              <source xml:lang="ru-RU">
                Первая тема
              </source><target state="translated">
                First topic
              </target>
              
            </trans-unit>
            <trans-unit id="/html[1]/body[1]/p[3]" resname="Paragraph">
              <source xml:lang="ru-RU">
                Это первая тема вашего проекта.
                Удалите этот текст и замените его своим.
                Чтобы добавить новую тему, нажмите кнопку <g id="/html[1]/body[1]/p[3]/b[1]/" equiv-text="b" ctype="bold">Создать тему</g> на панели инструментов.
              </source><target state="translated">
                This is the first topic of your project.
                Delete this text and replace it with your own.
                To add a new topic, click the <g id="/html[1]/body[1]/p[3]/b[1]/" equiv-text="b" ctype="bold">New Topic</g> button on the toolbar.
              </target>
              
            </trans-unit>
            <trans-unit id="/html[1]/body[1]/p[7]" resname="Paragraph">
              <source xml:lang="ru-RU">
                Чтобы узнать больше о редакторе, нажмите клавишу <g id="/html[1]/body[1]/p[7]/b[1]/" equiv-text="b" ctype="bold">F1</g> (курсор должен находиться на этой панели) и ознакомьтесь с соответствующим разделом справки.
              </source><target state="translated">
                To learn more about the editor, press <g id="/html[1]/body[1]/p[7]/b[1]/" equiv-text="b" ctype="bold">F1</g> (the cursor should be on this pane) and see the related Help topic.
              </target>
              
            </trans-unit>
          </group>
        </group>
      </group>
    </body>
      </file>
</xliff>

Jeff_Coatsworth

Adobe Expert

Psst, @AndreyGl, that's not a screenshot of your XLIFF file like @Stefan Gentz asked you to check. Try again to check what he's looking for.

A

AndreyGlAuthor

Known Participant

Plobably like this

S

Stefan Gentz

Community Manager

Yes, like this. Just please do not paste the whole XLIFF file content here. Just an example of one <trans-unit> 🙂

Peter Grainge

Adobe Expert

I am quoting facts, not rumours. I can't help you further on this one.

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Peter Grainge

Adobe Expert

@Stefan Gentz is an Adobe employee! He has a depth of knowledge in things like this.

I have just heard from someone saying quite the opposite of what you say about Support and I recently had to use them and found the same. How did you contact them?

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A

AndreyGlAuthor

Known Participant

It seems to me that this is not the case when rumors should be believed. Facts are stubborn.

I have personal statistics of requests and it doesn't give any hope.

By today I have probably used all possible communication methods.

Peter Grainge

Adobe Expert

Please clarify what you mean by "latest version". Sometimes people believe that to be true but we then find it isn't. You should be on 2020..6.

See Manual Translation. Are you saying the process is going wrong at that stage? Like @Jeff_Coatsworth I don't work with translation but the most likely cause at that stage would be something wrong with the XLIFF file.

I think on this one, unless someone familiar with translation steps in, your best bet would be Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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A

AndreyGlAuthor

Known Participant

Hello Peter,

The versionof my RH is 2020.6.76.

Trust me that when I write here all the manuals have already been read and many hours have been spent on various tests and trying to solve the problem on my own.

Unfortunately there is no support from technical support.

S

Stefan Gentz

Community Manager

Dear @AndreyGl, the support team and I are there to help you. You can always directly reach out to tcssup@adobe.com to connect with the Adobe Technical Communication Support team wich is specialized on RoboHelp and FrameMaker. Generally said, the more information and examples you can provide here or with the support team, the more likely we can find a solution for you.

Уважаемый Андрей,

мы с командой поддержки готовы помочь вам. Вы всегда можете напрямую обратиться по адресу tcssup@adobe.com, чтобы связаться с командой поддержки Adobe Technical Communication Support, которая специализируется на RoboHelp и FrameMaker. Как правило, чем больше информации и примеров вы сможете предоставить здесь или в службу поддержки, тем больше вероятность того, что мы сможем найти для вас решение.

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