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Lovy_Lobo
Participant
March 22, 2017
Question

unable to generate pdf or word...error message is displayed

  • March 22, 2017
  • 1 reply
  • 1282 views

Hi,

I re-installed the Adobe Technical Communication Suite two days ago, since all systems in my company were formatted. I have started working with Robohelp. When I try to create a pdf output or printed documentation, I get the following error message.

Inline image 2

I am currently on Windows 10 and use MS Office 2016. Please suggest a work around.

Thanks,

Lovina

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
March 22, 2017

Hmmm, I'm not sure if it's just me, but I cannot see the image.

What does it say? Have you tried updating RoboHelp? If your RoboHelp is version 2015, I believe you will need to update it in order to use Office 2016.

Cheers... Rick

D
DavidHutchinson
Known Participant
March 24, 2017

This is the message I get.

Robohelp 2015, Windows 10 64 bit, Microsoft Office 365 Pro Plus (installed on PC rather than cloud based).

So it looks like Adobe don't support Microsoft Office 365 Pro Plus.

Any help with this would be much appreciated.

Cheers...

David.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 24, 2017

You haven't confirmed whether you have applied the updates to this version. Service Release 2 is required to play with Office 2016.

This link is to Service Release 4 which included all the previous service releases.

Adobe - Support : RoboHelp Support Center : Service Releases

Does that fix the problem?

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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