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johnstst
Known Participant
June 6, 2011
Question

Unable to view local HTML content from "Help Content Only" SSL iFrame

  • June 6, 2011
  • 1 reply
  • 2588 views

Hi

Can anyone confirm whether it is possible to view local HTML files within an iFrame when generating Help Content Only SSL content which is also locally deployed?

I have had no problem viewing local html files from within an iFrame with a locally viewed Browser-Based Help project but despite trying a number of variations on the syntax, I simply cannot obtain the same result from a Help Content Only SSL that is then incorporated within a merged help system. I can however create hyperlinks to view local content using the following syntax (file:/C:\folderName\fileName.html - the only drawback for local preview is that you must right-click and select "open in new tab"). Essentially, I am trying to eliminate the requirement to have to right-click and open in new tab to view local html files.

The project I am working on is deployed both locally and remotely and this whole process is necessary for emergency management and business continuity purposes.

I hope my explanation isn't too convoluted and would be glad to clarify it further if required. I would appreciate any assistance!

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    1 reply

    Captiv8r
    Captiv8r
    Legend
    June 6, 2011

    Hi there

    Just so I'm certain I understand here.

    You have a WebHelp system you are viewing from a web server. Perhaps at http://www.somesite.com

    You also have a local HTML page you know will always reside at c:\foldername\filename.html

    Is that correct?

    Cheers... Rick

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    J
    johnststAuthor
    Known Participant
    June 6, 2011

    Hi Rick

    I know its a little confusing. Long story short, the application I have developed runs both locally AND remotely but they are two completely separate systems. Locally, I use merged Adobe Air Help Content Only projects to access local HTML files. Remotely I use Adobe Air Browser Based Help to access remote HTML files. These 2 systems are targeted at disparate stakeholders who are all subject to various IT admin restrictions. The whole point of the local files is that I have designed this application for schools, fire services, EMS and police to respond to, and make informed decisions regarding school-based emergencies. We (the police) cannot always guarantee an internet connection and having the content available locally means that our ability to access information in a critical situation will not be compromised by connectivity. The remote portion (which is password protected) affords instant access to other resources who may require this information. The RoboHelp output accesses the HTML files which contain resources that aren't ideally delivered via RoboHelp but RH ties everything together and generates searchable content. The system I have in place makes the best of a bad situation. If interested, here's a link though the video itself is outdated as the deployment model has changed considerably: http://www.on-guard4schools.com/

    Anyway, the issue I posted about is solely restricted to my inability to access my local HTML files via an iFrame from Adobe Air Help Content Only output. When I change the output type to "Browser based Help" the iFrame shows the desired HTML page without issue. I guess I'm wondering if this is some kind of security restriction though I wouldn't necessarily think that makes sense given that I can, in fact, access this content via my browser.

    I hope this helps???

    johndaigle
    johndaigle
    Legend
    June 6, 2011

    Hi, johnstst

    Sorry to butt in here, but two things popped into my mind when I finally saw your mention of "AIR Help - Help Content Only"

    1. I presume you have created an .RHA file to be viewed in the AIR Help Viewer. In that regard, there is mention in the Online Help about a ".helpcfg" file, an xml file to help the viewer locate the content. By chance could this be playing a role?
      http://help.adobe.com/en_US/robohelp/robohtml/WS5b3ccc516d4fbf351e63e3d11aff59c2a0-7feb.html
    2. Also, it occurs to me that the AIR Help Viewer uses the opensource WebKit as the browser for viewing HTML. I wonder if it has issues with displaying iFrame content?  This could explain why it might work in the Browser-based version but not the Help Content Only version.

    Sorry, I don't know definitively, but hopefully this may open up some workaround ideas.

    Thanks

    John Daigle
    Adobe Certified RoboHelp and Captivate Instructor
    Evergreen, Colorado
    www.showmethedemo.com

    John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
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