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bjones91
Participating Frequently
September 7, 2011
Question

Unable to view project in RHS8 after publishing

  • September 7, 2011
  • 1 reply
  • 1555 views

I am using RH8 to publish my project to RHS8.  We are using Tomcat/IIS, but after going through the integration to IIS, I feel I'm not yet to done with the integration there.  But for now, I am only trying to publish and view the project in Tomcat.  I was finally able to publish the project successfully to http://<servername>:8080/<context>/server.  However when I view http://localhost:8080/<context> or http://localhost:8080/<context>/server all I still see is the default Robohelp Server page, saying to publish my files here and for more information to check the documentation in the publishing tool.  Can anyone help shed some light as to how I can get the project viewable on the server?

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1 reply

johndaigle
johndaigle
Legend
September 8, 2011

Hi, bjones91 and welcome to the Forums.

When you published the project, did you publish to a particular "Area". Otherwise "general" is the default. Here are some things to check.

First, if you haven't tried this already, go to the Web Admin application by using this URL

http://localhost:8080/robohelp/admin


Log in and click on the "Projects" button along the left panel. Hopefully you will see your project listed.

If you do see your projects listed, you can click "View Project" and it will open in the browser.

If you would like to test the site directly from your browser, use this syntax for viewing the actual sites:

This shows the URL for a project titled EmployeeCare to an Area called "HR"
http://localhost:8080/robohelp/server?prj=EmployeeCare&area=HR

This shows the URL for a project titled Marketing to the Default "Area" which is named "general"

http://localhost:8080/robohelp/server?prj=Marketing&area=general

If you don't see your projects listed:

If not, then, there is definitely something wrong. Colum McAndrew and I  have seen situations where a simple "illegal" character in a filename  will prevent projects from showing up because the Tomcat server is very  fussy about legal names. (So, no *?)(&^%$#@!  or Spaces in your  Folder or Filenames. A dash - or underscore _ is OK. But good rule of  thumb is to keep Folder/Filenames alphanumeric and that goes for  anything on the web, not just RoboHelp projects

Of course there may be something else afoot. But, try these and get back to us if you are still having problems.

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
B
bjones91Author
Participating Frequently
September 8, 2011

John,

Thanks for the reply.  http://localhost:8080/robohelp/admin simply displays a Tomcat 404 error.  An IIS support person installed Robohelp for us, could this be due to something they missed or is 'robohelp' a context that I am suppose to setup through the Config. Manager?

I am able to get to the Tomcat manager, but I don't see a context for robohelp, only the context I created.

When I published, I did so by using the URL http://<servername>:8080/<contextname>/server.  It seems to have put everything under the Robohelp install path.  I see a folder with my context name and under that a server, database, and now a 'reserved' folder.  Everything appears to have been published to the server folder.

Also, oddly enough, it appears everything may also have been published at the same time to the root of D:\ (D is the drive where Robohelp is installed).

One last thing to note in the path to Tomcat.  There is a space in the folder path (D:\Apps\Tomcat 7.0\).  Is this ok or do I need to remove this space in the path?

Thanks again,

Brad

johndaigle
johndaigle
Legend
September 8, 2011

Something is definitely "undone" or not complete. Make sure they take a careful look at this online help link.

Especially the topic called, "Install and configure Microsoft IIS with Tomcat"

http://help.adobe.com/en_US/robohelp/roboengine/WS5b3ccc516d4fbf351e63e3d11c0aaa9fd7-7ff8.html

Also, IT should carefully check this matrix of best practices in terms of OS and Database combinations:

http://kb2.adobe.com/cps/884/cpsid_88483.html

Regarding the spaces in the Tomcat path, this should not be a problem. I was referring more from the RoboHelp project folder and down from there.

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
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