Visual C++ runtime library error when generating printed documentation from RH9

[mizotto]

I just upgraded a project from RH 7 to RH 9. I tried generating printed documentation in Word from it, but as soon as the Printed Documentation dialog opened, a Visual C++ Runtime Library error displayed. RoboHelp stopped working and I had to restart.

I tried using one of the sample projects -- same thing happened.

I then created a brand-new project. This time, opening the Printed Documentation dialog worked. I selected "Generate Word Doc" and the .docx extension, since I have Word 2010,  and tried to generate printed documentation. However, the following message then displayed: Cannot find Microsoft Word installed on your system.

So I have two questions:

- How can I avoid crashing RoboHelp when generating printed documentation?

- How can I ensure that RoboHelp finds the Word 2010 installation on my system?

Thanks for any help!

OK, just played around a bit more and I was able to help myself on the first question:

- I created a new Printed Documentation Layout in the Single Source Layouts pane, and from there I was able to generate .pdf files, without encountering the Visual C++ runtime error.

- But the "Cannot find Microsoft Word installed on your system." msg still pops up when I try to generate .docx files. (When I generate .doc files, they have no content.)

Message was edited by: mizotto

[Peter Grainge]

First the fact that the problem is with old layouts suggest they were using an old template.

The PDF creation relies on a Word document being created in the background. The fact that you cannot generate a good doc or docx makes it odd that you get a PDF. The PDF is OK I take it?

I'm wondering if you have not applied the 901 patch and are running Word 2010 64 bit?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[mizotto]

Thanks for the response. Yes, I do have the RH 901 patch and I'm running Word 2010 64 bit.

However, after rebooting my machine and restarting RoboHelp, I was then able to generate the .doc file successfully, but in Word 2003 format. I still can't generate a .docx file (same msg continues to display), but as long as I can generate it in Word, I don't care whether it's 2003 or 2010.

[Peter Grainge]

You should report that as a bug though. Somewhere along the line you may not have access to Word 2003.

Please follow this link.

http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[mizotto]

Yes, that's true. Thanks for the link -- just logged the bug. Will post any info I receive re. this.