Why do some images not import with the html pages

Forum|Forum|11 years ago
April 10, 2014
1 reply
1576 views

Some images import and others do not. The only way to make them appear them is to delete the topic and reimport it. As a result the table of contents always has to be redone. This occurs for random topics each time I start Robohelp 10, so you never know what is and is not missing until compiled.

I have a series of 1500 page projects and this is extremely inefficient.

This topic has been closed for replies.

Peter Grainge

Community Expert

Import from where?

Which version of RoboHelp? Rh11?

RoboHelp HTML or RoboHelp for Word?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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C

ChadMAuthor

Known Participant

Hi Peter and thanks for taking the time to respond.

I’ve used Robohelp even before it was called that, way bay to Blue Sky software, then Macromedia and am now up to Adobe version 10 for HTML.

I have a series of projects that I maintain; they are on our network, as is the Robohelp program. The projects are laid out with a main folder, then subfolders for each section. I then import the html files into Robohelp from Windows 7 using the Project Manager, opening HTML Files (topics) folder, then right clicking on each folder and using the Import… option to navigate to the location on the network and import the html file.

The problem is that random files seem to be losing the images that have been linked (imbedded in the html pages) or are just not including the images, even though the images are properly inserted in the html pages, and are included in the source folders on the network. The only way to have these images show up in Robohelp is to delete the html page from Robohelp and reimport. This is random so I never know which pages are missing images until compiled. I have at least 4 major projects with pages ranging from 200-1500 in total so this is difficult to maintain.

I can’t think of anything I’m doing differently than I have done for the past 15 years. My supervisor is adamant that we forget Robohelp and use Atlassian Confluence and I am trying hard to hold my ground. It’s becoming more difficult to make the argument to upgrade to version 11 when I’m spending so much time retracing my steps.

If there is any help you could offer that would be very much appreciated.

Chad

Captiv8r

Legend

Hi Chad

Hopefully Peter won't mind my popping in.

First, just an observation. I too go back to Blue Sky days. I started with RoboHelp version 2 and I never have known it to be referred to by any other name.

As to the issue, I know that it's possible to create HTML pages with other tools (even the venerable Windows Notepad) and when working that way it's possible to refer to things in odd ways. Perhaps there was an absolute link to an image and during the process of importing, RoboHelp is having problems resolving the folder.

In these cases, when you notice the situation happening, it would be interesting to just look at the HTML code of the page in question to see exactly how the image is being referenced. Perhaps that would provide a clue as to why RoboHelp may be having issues.

Another thing to consider is that the project is on the network. I know RoboHelp 10 is "sort of okay" with projects on networks, but that could likely be a huge factor here. Even though it's still supposed to be "okay" to have your RoboHelp projects on a network, I still regularly advise folks to try and keep projects on their local C drive if at all possible.

Cheers... Rick

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