Why don't some Topic Name Markers import correctly?

[Guest]

I am using RH8 to create a new HTML Help project from a FM 9 book.  I have added custom OnlineHelp markers to the FrameMaker source document to specify the file names I want used in the resulting help topics.  These markers are all placed directly in front of the headings that should be used as the Topic Titles.  However, when I link to the FM book, most of topic names come in as expected, while a few are using the marker text for both the topic name and the file name???  I have spend way too many hours trying to detect some type of difference in the marker text that does not work and that which does.  I have recreated several of the markers and even the associated heading text but, after repeated updates, I cannot find anything that fixes the issue.

Can anyone help?

Thanks!

Kim

[Jeff_Coatsworth]

I wasn't aware that you could use a FM marker to control the text of the resulting topic in RH. I use my FM Heading1 and Heading2 paragraph formats to indicate where to break up my FM docs into RH topics, but the topics just get whatever text is being used used as an H1 or H2. I also used custom context sensitive help markers in FM to indicate where the CSH call should end up, but I put them at the ends of my headings and give them unique marker text to be used as part of the RH mapid. When I import, I tell RH to use these "CSHelpMarker" markers for my mapids (it's on the import screen settings under Other Settings, I believe).

You don't mention which versions of FM and RH you're using - have you updated recently to the most latest patches and tried again? Maybe you could put some camera shots into a post to illustrate what's happening & how you're trying to do it.

[Jeff_Coatsworth]

Aha - I see how it can be done now (see thread http://forums.adobe.com/thread/206898?tstart=0 for the method). But I haven't tried it to see how it works. The fact that it works in some cases & not others, would lead me to think that there's something extra between the marker tag and the text you're trying to pull in. Are you working with Text Symbols turned on in FM?

[Maura_G]

I have a similar problem, except I'm not using topic name markers but heading text to name the topics in my help project. After import, the titles of some topics end up being the same as the file names. In my case, the topic titles contain underscores instead of spaces

I can't tell what causes the problem, but it happens consistently to the same topics each time I import. The only workaround I've found is to open each topic and change the title in the HTML source. Of course, I would need to do this each time I update the RoboHelp project from the FrameMaker source.

I'm using Technical Communication Suite 2 with the most up-to-date patches.

- Maura

[Guest]

I think this is a big, fat bug (which I reported to Adobe and hope they fix soon!). It is eaither that or I have some import settings configured way wrong.

After careful examination of the topics that were consistently using the wrong naming convention, I realized that these were the only topics that contained cross-references. When I eliminated the cross-reference from the source FrameMaker doc, the topic came in with the correct file name and topic name. So, as a temporary work around, I deleted all the cross-references from the source doc and re-imported to RoboHelp. Everything looked good. Who knew--topic name markers and cross-references are somehow related.

I hope RoboHelp can fix this soon because recreating the cross-refs in both FM and RH makes for a very inefficient workflow!

~Kim