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Fearless_smarts1587
Known Participant
June 3, 2013
Question

Why is IE10 ignoring the CSS after applying patches?

  • June 3, 2013
  • 1 reply
  • 2123 views

I applied the patches (from http://helpx.adobe.com/robohelp/kb/help-visible-using-win-8-ie.html) for correct display of topics in IE10 after doing a search; that issue is now resolved. However, now when I preview any topic in RobhoHelp 10 (RH10), it's as if the style sheet is being ignored: all the text and layout is formatted incorrectly. Same when I view the generated layout in IE10.

Firefox 21.0 does not have this issue; the styles, formatting, and layout are all displayed correctly (please refer to the screen shot at http://www.tronia.com/webhelp/ie10display.png for an example of the difference).

Is there another fix/patch for IE10 that I'm missing?

thanks in advance for any help you can offer,

Debbie Ewing
Tronia Systems

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 3, 2013

I don't think the patch is linked to this problem.

I notice the URLs are different. Paste the Firefox link into IE and then browse to the same topic. Do you then still see the same problem?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Fearless_smarts1587Author
Known Participant
June 3, 2013

Those actually were the same topics - I just got to them from different ways so the URL is not exactly the same (I too wish that the file name of the opened topic displayed in the URL instead of just the project name no matter what topic you're reading). Sorry for the confusion. I redid the screen shot to show they both are the same file.

Still looks the same (updated screen shot at: http://www.tronia.com/webhelp/ie10display.png but you may need to click Refresh like I did). One of the SQL developers here noticed that if you change the DocMode from "Standards" to "Internet Explorer 7 standards) it improves the display considerably, but does not fix it entirely.

I do have HTML code like margin-left: 65px; in my topics (that was the way it was imported from Word several years ago, and I've been duplicating existing topics to create new ones). Could that be causing some issues?

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Fearless_smarts1587Author
Known Participant
June 5, 2013

Help is displaying fine on the servers, on the internet, and on everyone else's machine in the office. That is very good news!

It seems to be just my machine. Our tech tried logging in to my machine with other IDs; same issue. He then installed the same software (RoboHelp 10, Acrobat Pro XI, all my Corel apps) on a test machine machine. The RH10 preview works fine no matter which user he logs in with. Tomorrow he wants to downgrade my machine to IE9 and see what happens.

In the mean time I've developed a work around of clicking the eye glasses to preview (which ignores the CSS) and then clicking "preview in Firefox" where it displays properly. Takes longer, but at least I can see what it's supposed to look like.


It was a conflict with Dreamweaver 8 (from back when it was a Macromedia product; still does everything I need it to). As soon as it was uninstalled, RH10 previewed properly on my Win8 machine.

Our brilliant tech figured out to reinstall Dreamweaver 8 and NOT associate any file types to it (but probably just the CSS would do it) and RoboHelp 10 is previewing nicely.

Problem solved!

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