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luviola10
Inspiring
June 17, 2011
Question

Word linked document doesn't update

  • June 17, 2011
  • 1 reply
  • 955 views

I am using RH8 and have a project that is made up totally of Word linked documents. The updates have worked until today, when I tried to update one document and even though RH goes through rescanning the Word doc, when I view it, the updates aren't there. Any help?

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    1 reply

    Captiv8r
    Captiv8r
    Legend
    June 17, 2011

    Hi there

    Where exactly are you looking when you say "the updates aren't there"?

    Are you looking inside RoboHelp?

    Are you looking at the output files? If so, where exactly are the output files when you are looking at them?

    What are you seeing that makes you believe the updates aren't there?

    Cheers... Rick

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    luviola10Author
    Inspiring
    June 17, 2011

    Okay. What I did was to open the Word document outside of RH. I think I needed to edit the Word document within RH, then update. I'll see if that works.

    Captiv8r
    Captiv8r
    Legend
    June 17, 2011

    Discovered the solution. After you update a linked Word document, there are two more steps. You need to delete the topic associated with the old Linked document. Second you need to generate a new topic associated with the new Linked document.


    Hi there

    I'm glad you think you have found a solution that appears to work for you. However, I'm wondering if it's a bit of voodoo. I say this because it shouldn't be necessary to delete and rebuild the topic.It's been my own experience that the updates sail right into the topics without issue.

    By chance do you have the topics open in the RoboHelp editor at the time you choose to update? I'm thinking that if you do, this might explain it. RoboHelp could have a lock on the topic and that may prevent it from being updated.

    Cheers... Rick

    Helpful and Handy Links

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    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

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