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I
InezV
Known Participant
June 29, 2009
Question

XML page cannot be displayed, Robohelp 8, IE 6

  • June 29, 2009
  • 1 reply
  • 3857 views

Hi,

I upgraded to Robo8, and compiled the webhelp without a problem. On my laptop, using IE7, no problems. On my client's network, using IE, I get this error "XML page cannot be displayed".

After searching the net, Internet Options/Security could be the cause (Access Data Sources Accross Domains). But even after changing that security option, I still get the same error.

Any suggestions?

Rgds, Inez

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1 reply

Peter Grainge
Peter Grainge
Community Expert
June 29, 2009

I haven't seen that reported but it is an old version of IE. Your client should upgrade for security reasons anyway. Has your client tried with other browsers or a later version of IE?

Are you sure they have installed ALL the files you sent and with the same folder structure. Sometimes developers think that not all the files are needed and strip some out, is that a possibility.

See www.grainge.org for RoboHelp and Authoring tips

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I
InezVAuthor
Known Participant
June 29, 2009

Hi Peter,

I've just asked the IT department, but as it is a large company, I don't know if they will consider upgrading hundreds of pc's for this problem.

If I compile the help on a network pc where only IE6 is installed, could that solve the problem? (I can't test it as yet as Robo8 is not installed on that network pc...)

Rgds, Inez

I
InezVAuthor
Known Participant
July 8, 2009

That sounds like they are trying to get you to hack the files to make them work on the server when the better solution is to configure the server to work with them.

There is no built in way to change the encoding but I can provide you with a file from Adobe that will change it.

Please email me via my site and I will send it to you tomorrow.

See www.grainge.org for RoboHelp and Authoring tips


Peter,

I finally found a workaround for this problem... It is not the best, but I will have to do with it for now.

The following line in every html file was causing the error:

<?xml version="1.0" encoding="utf-8" ?>

this is the first line of every html file. When I deleted it manually from a single html file, the topic appeared on our intranet. So:

1/ I made a backup copy.

2/ Using the Find and replace in files option, I decided to delete the string (the replace zone stays empty), but

3/ I selected the !SSL!\WebHelp subfolder, leaving my project itself intact.

I will have to do that for both languages and for every release, but it only takes a minute...

what a relief!

In the mean time, they promised me IE7 (yes!), and I will then test if the problem still occurs.

btw, I also tried compiling with "Pure HTML" option checked, thinking that might leave out any reference to xhtml, but that didn't solve the problem.

Regards, Inez

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