XML page cannot be displayed, Robohelp 8, IE 6

Forum|Forum|16 years ago
June 29, 2009
1 reply
3857 views

Hi,

I upgraded to Robo8, and compiled the webhelp without a problem. On my laptop, using IE7, no problems. On my client's network, using IE, I get this error "XML page cannot be displayed".

After searching the net, Internet Options/Security could be the cause (Access Data Sources Accross Domains). But even after changing that security option, I still get the same error.

Any suggestions?

Rgds, Inez

WebHelp

This topic has been closed for replies.

Peter Grainge

Community Expert

I haven't seen that reported but it is an old version of IE. Your client should upgrade for security reasons anyway. Has your client tried with other browsers or a later version of IE?

Are you sure they have installed ALL the files you sent and with the same folder structure. Sometimes developers think that not all the files are needed and strip some out, is that a possibility.

See www.grainge.org for RoboHelp and Authoring tips

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I

InezVAuthor

Known Participant

Hi Peter,

I've just asked the IT department, but as it is a large company, I don't know if they will consider upgrading hundreds of pc's for this problem.

If I compile the help on a network pc where only IE6 is installed, could that solve the problem? (I can't test it as yet as Robo8 is not installed on that network pc...)

Rgds, Inez

Peter Grainge

Community Expert

If it is a large company, I am surprised they have not wanted to install at least IE7. Also bear in mind that IE6 may not be the cause. Can they not install IE7 or IE8 on one PC to test?

You do not and must install RH to a network, it is the output that goes there, a very different thing. Installing RH itself on a network is a breach of the license as well as the minor issue it will not work properly, don't go there.

Where is your source project (local or network), where do you generate it to and where do you publish it to?

See www.grainge.org for RoboHelp and Authoring tips

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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