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A
adamm45990798
Known Participant
July 10, 2020
Question

Snippets repeating themselves in a topic - even when the duplicated text has been deleted

  • July 10, 2020
  • 3 replies
  • 204 views

Hi everyone,

 

I'm using the new version of RoboHelp 2019. When inserting multiple snippets into a topic, some snippets get duplicated outside of the snippet box below.

 

When I delete the excessive text below the snippet and output, the unwanted text remains. When I check HTML view, it's gone. When I save and restart RH, the duplicate text returns in the editor view again too.

 

I try new pages, still happens. It seems to be something inside the snippet causing this bug.

 

    This topic has been closed for replies.

    3 replies

    Peter Grainge
    Peter Grainge
    Community Expert
    July 13, 2020

    Put that topic in a new project and import the variable. Generate a PDF from that and check the problem is still there. If it is, see the Contact page on my site send the new project as instructed there.

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    A
    adamm45990798Author
    Known Participant
    July 13, 2020

    Hi Peter. All the updates are applied.

    • There's no text repeated in the editor.
    • I generate as a PDF - then below happens.
    • I close RoboHelp, re-open it and the repeated text appears in the editor.
    • I delete the repeated text and generate it - but it still appears in the PDF.

     

    This is what happens: 

     

    Peter Grainge
    Peter Grainge
    Community Expert
    July 11, 2020

    Do you have all updates applied? You should be on 2019.0.14.

     

    I think we need some screenshots to see what you mean. Please use the camera icon above the reply box.

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
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