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Accidental License Download

Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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I accidentally licesned a photo (no. 111692697), is there any way to be credited another license for this error?

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Download , License History , Licensing Regret

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correct answers 1 Pinned Reply

Adobe Employee , Sep 14, 2023 Sep 14, 2023

I've granted you replacement quota.

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2 Comments
Community Expert ,
Aug 29, 2023 Aug 29, 2023

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That's difficult as you confirmed your choice explicitly before licencing this Premium image.

 

Check with customer support. They may or may not be able to help you out. Do you have a Teams/Enterprise subscription? You need to contact customer service via the admin console (youn need to be an administrator, or you have to ask an administrator for this).

If you have an individual subscription, do the following.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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I've granted you replacement quota.

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