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Adobe Stock 10 Asstes/Month are not renewing

New Here ,
Mar 22, 2024 Mar 22, 2024

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Hello,

 

I haven't been ussing my 10 asstes/month and yet I have 0 assets available. Could somebody help with this? Thank you!

Bug Unresolved
TOPICS
License History , Other

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2024 Mar 22, 2024

@gabyfink Your account looks correct here, and there is successful license record on 03/21/2024. 

If the license wasn't made by you, please contact customer support to get a ticket logged.  

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2 Comments
Community Expert ,
Mar 22, 2024 Mar 22, 2024

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The credits get alllocated very precisely on the minute of the monthly term. Check also in https://account.adobe.com/plans that your plan is active.

 

@EvilBug1 may chime in and check what is going on, but feel free to contact Adobe customer support if you think that this could help.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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@gabyfink Your account looks correct here, and there is successful license record on 03/21/2024. 

If the license wasn't made by you, please contact customer support to get a ticket logged.  

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