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Adobe Stock Not Working

New Here ,
Jul 12, 2024 Jul 12, 2024

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We have an Adobe Stock subscription and despite a valid credit card and paid bills, we can't buy images at the usual rate without a pop-up prompting us to pay for a new subscription... Makes no sense and now we can't get stock because we aren't going to pay an additional fee for something we already have.

Bug Unresolved
TOPICS
Download , Other

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2 Comments
Community Expert ,
Jul 12, 2024 Jul 12, 2024

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Do you have a Teams account? You need to assign the stock plan to a user, before you can buy licences.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jul 23, 2024 Jul 23, 2024

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Hello @edwardm99115110, I can confirm that you've used up your monthly plans credits. The next renewal date will be on 07/28. 

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