AI Generated Image ISSUE

[Evans Catherine]

I just downloaded an AI image and when I looked at it closely it is distorted. How can I get a credit refund? This has happened before is there a quick way to return them when they are incorrect e.g. the womans left eye in the image today is distorted. I cannot use the image. 

[Abambo]

Did you create that with your generative AI credits?

@Contributor1 is there an option here to return the credit?

[Contributor1]

Hello @Evans Catherine, sorry for the poor experience with this type of asset.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.