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Just purchased image - ai generated and extremely low resolution - refund please!

Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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Just purchased image #:  641899816 - and it is very pixellated and not usable - fake upscale to 6000px of a very low resolution AI generated image - refund please!

Suspect all the images in this user: keisuke collection are like this too.

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correct answers 1 Pinned Reply

Adobe Employee , Jan 31, 2024 Jan 31, 2024

Hello @mikeysteam, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the image.

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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Perhaps @Contributor1 can help with your request.

Jill C., Forum Volunteer

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Adobe Employee ,
Jan 31, 2024 Jan 31, 2024

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Hello @mikeysteam, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the image.

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