Migrated from Personal account to Teams and lost all of my Rollover Stock credits.

[thebobwolf]

This morning we phoned up and migrated my personal account (of 12 years!) over into a Teams account.

I had over 100 Rollover adobe Stock credits which have not been carried over, how can we get those back?

Thanks.

[Liza5C0C]

Hello @thebobwolf, apologies for the inconvenience. Let me check your account. 

[thebobwolf]

Thanks for looking into it so quickly @Liza5C0C  🙂

[Liza5C0C]

@thebobwolf - your unused credits should now be available under the Teams profile. 

[thebobwolf]

Excellent, Thanks for sorting that out so fast 8) Much appreciated :glowing_star:🤩

[thebobwolf]

Hi @Liza5C0C In Adobe Stock My licence History is empty, meaning I have no access to the files I have previously bought. Is this something you can help with? Thanks, Bob

[Liza5C0C]

Hello @thebobwolf. I just completed the license history transfer request. Please allow some time for it to appear. If it's still not visible after 24 hours, feel free to reach out to me. 

[thebobwolf]

Legend. Thanks once more @Liza5C0C very much appreciated. 🤩