Online Licenses not available in your region

[Arslan30677028mtb8]

Hi, recently, my entire team has been having this issue downloading assets from Adobe Stock. We are unable to download assets from the Adobe stock; we have never had this error before, it has just been a couple of days since we got this error. The available stock quota is "Unlimited Images". Please help us out here, thank you.

[Abambo]

There were reports before of similar issues. I would recommend contacting Adobe customer care via the admin console. 

[Abambo]

In addition: Could you try a different browser? Or a different network? If you are behind a corporate firewall, it may well be that your system managers did change thze settings. (Don't trust them, when they tell you that they did not touch the settings, they do that permanently, and they may have introduced settings that blocks you, without knowing.)

[Riya123]

Hi @Arslan30677028mtb8 - sorry to hear that you are facing this issue . our team has been informed and they are investigating on this issue . I will update here as soon as I hear back from the team . Thank you !!

[Arslan30677028mtb8]

Hi @Riya123 thank you for informing me, waiting to hear back from your team. 

[Arslan30677028mtb8]

@Riya123 Hi, Please update on this, thank you

[samiksha_3269]

I am also facing same issue.

[Abambo]

@samiksha_3269 ,

Could you licence prior to this?

[Riya123]

Hi @Arslan30677028mtb8 and @samiksha_3269 - You should be able to download assets without any issues now. Please make sure to logout, clear cache and re-login . Please let us know if you encounter any other issues. Thank you for your patience.

[Riya123]

Issue has been fixed now.

[samiksha_3269]

Yeah, Thank You.