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Poor image quality adobe stock download

New Here ,
Oct 04, 2023 Oct 04, 2023

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I purchased a license for the image: "Children around the earth high Generative AI." Asset ID: 625319593. The image was very poor quality, roughly the same as the (lowres) preview.

 

This download is unusable. Is there a better (crisper, sharper) version available?

 

AdobeStock_625319593_Preview.jpeg

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Asset Quality , Download

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correct answers 1 Pinned Reply

Adobe Employee , Oct 20, 2023 Oct 20, 2023

Internal review is complete, file removed.

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3 Comments
Community Expert ,
Oct 05, 2023 Oct 05, 2023

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Lovely girl:

Abambo_0-1696492683849.png

@Contributor1 will take care of this. I'll move this to the bugs section.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Oct 05, 2023 Oct 05, 2023

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Hello @stephenv22717392, I see the issue you're referencing and I've refunded your credit. I'm sorry but we don't have a better version available. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the image.

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Adobe Employee ,
Oct 20, 2023 Oct 20, 2023

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Internal review is complete, file removed.

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