Problem downloading Video i've just purchased

[Fernando Jesu30830488vwfw]

I just bought a video on Adobe Stock, they charged my credit card for it but it gives a server (or something like that) error when trying to download it.

This is the asset i just paid for: https://stock.adobe.com/es/video/fallen-alien-spaceship-in-the-mountain-landscape-footage-in-4k-with...

Can someone help me?

[WendellaBee]

Hi @Fernando Jesu30830488vwfw,

I'm sorry you're having difficulty downloading the file. There appears to be an issue with this particular video. Please contact our customer care team and request a refund, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

I'll report the issue with the file to the appropriate team.

[WendellaBee]

@Fernando Jesu30830488vwfw

I don't see that you've contacted our customer care team regarding the issue with the video. Do you require additional assistance?

[WendellaBee]

Our engineering team is reviewing this issue.

[Fernando Jesu30830488vwfw]

Thanks a lot, just let me know what happens. I still want that video.

Fernando Silva Hildebrandt
[REMOVED BY MODERATOR]

[WendellaBee]

This ticket has been forwarded to the engineering team and will be addressed in the future.

[WendellaBee]

This issue has been forwarded to our engineering team. @Fernando Jesu30830488vwfw you will need to contact our customer care team to receive a refund for the file. Please refer to order number AE01761800062CAR.